International Returns
FAQ's on cross border shipments
34 articles
Contacting a merchant about your Redo returnIf you are a customer of a merchant using Redo and you need help with your return, then you need to contact that merchant directly. They will be able to…
Customer FAQs
Redo Managed Returns — Services and Standard Operating Procedures (SOPs)Redo Managed Returns consists of three core service categories, which can be combined depending on merchant needs.
Redo Managed Returns — Service Level Agreements (SLAs)Redo Managed Returns operates under clearly defined SLAs covering logistics, processing, and platform availability.
Redo Managed Returns (Including Cross-Border) FAQsThese are general FAQs that may help you!
SortThe Sort station is the first checkpoint for all packages returned to the warehouse. A hub associate's job is to scan each package and sort it into the correct bin…
Verify: Overview
Verify for Consolidation Only
Verify for GradingDuring Verification, all items from returns that require Grading are packaged individually in poly bags and each identified with their own inventory item License Plate.
Grade
Grade (Old Hub App)
Fulfillment Operations
Create FulfillmentThis guide covers how to create fulfillment orders for RMA consolidation and inventory item consolidation back to the merchant.
License Plating
Overview: Using the Redo/ReturnBear Drop-off App
[Tablet Camera] Accepting returns with a return QR code
[Tablet Camera] Accepting returns without a return QR code
[Hand Scanner] Accepting returns without a return QR code
Creating outbound shipments via courier
Overview: Processing returns at a Redo Hub
Receiving and fulfilling MFF orders at a Redo Hub
Warehouse
Unknown Item Flow
Return Point Partners: Frequently Asked QuestionsFind answers to common questions pertaining to accepting and processing returns using the Redo/ReturnBear Drop-off App.
Hub Partners: Frequently Asked Questions
Handling Undeclared items
Handling exception casesException cases occur when Redo manually intervenes on behalf of the merchant in order to complete a return request
Scanning canvas bags
Ordering Redo-provided materials
Issues logging in to the Redo Drop-off App
Issues scanning Redo/ReturnBear QR bags
Redo Managed Returns — Onboarding RequirementsSuccessful onboarding depends on complete operational, technical, and compliance data from the merchant.
[Hand Scanner] Accepting returns with a return QR code
(HUB) Service Definitions and Standard Operating Procedures (SOPs)