International Returns
FAQ's on cross border shipments
35 articles
- Customer FAQs
- Redo Managed Returns — Services and Standard Operating Procedures (SOPs)Redo Managed Returns consists of three core service categories, which can be combined depending on merchant needs.
- Redo Managed Returns — Service Level Agreements (SLAs)Redo Managed Returns operates under clearly defined SLAs covering logistics, processing, and platform availability.
- Redo Managed Returns (Including Cross-Border) FAQsThese are general FAQs that may help you!
- How to submit return requests using the Customer Portal
- SortThe Sort station is the first checkpoint for all packages returned to the warehouse. A hub associate's job is to scan each package and sort it into the correct bin…
- Verify: OverviewThis guide provides an overview of the verification process from logging in to the Redo Admin and recording the condition of return items, to what to do if no matching…
- Verify for Consolidation Only
- Verify for GradingDuring Verification, all items from returns that require Grading are packaged individually in poly bags and each identified with their own inventory item License Plate.
- Grade
- Grade (Old Hub App)
- Fulfillment Operations
- Create FulfillmentThis guide covers how to create fulfillment orders for RMA consolidation and inventory item consolidation back to the merchant.
- License Plating
- Overview: Using the Redo/ReturnBear Drop-off App
- [Tablet Camera] Accepting returns with a return QR code
- [Tablet Camera] Accepting returns without a return QR code
- [Hand Scanner] Accepting returns without a return QR code
- Creating outbound shipments via courier
- Overview: Processing returns at a Redo Hub
- Receiving and fulfilling MFF orders at a Redo Hub
- Warehouse
- Unknown Item Flow
- Return Point Partners: Frequently Asked QuestionsFind answers to common questions pertaining to accepting and processing returns using the Redo/ReturnBear Drop-off App.
- Hub Partners: Frequently Asked Questions
- Handling Undeclared items
- Handling exception casesException cases occur when Redo manually intervenes on behalf of the merchant in order to complete a return request
- Scanning canvas bags
- Ordering Redo-provided materials
- Issues logging in to the Redo Drop-off App
- Issues scanning Redo/ReturnBear QR bags
- Redo Managed Returns — Onboarding RequirementsSuccessful onboarding depends on complete operational, technical, and compliance data from the merchant.
- [Hand Scanner] Accepting returns with a return QR code
- (HUB) Service Definitions and Standard Operating Procedures (SOPs)
- How to Get Help with Your Redo ReturnIf you are returning an item to a store that uses Redo and you run into any issues, the most important thing to know is that you should contact the…