Redo Managed Returns is a fully managed reverse logistics service that allows merchants to outsource the physical handling, verification, grading, consolidation, and re-fulfillment of returned inventory — including cross-border returns.
Redo acts as the operational layer between the end customer and the merchant’s warehouse, combining:
Physical return processing
Inventory intelligence (verification & grading)
Cross-border logistics coordination
Optional forward fulfillment from returned stock
Software control via Redo Admin
Importantly, Redo never takes ownership of goods — we operate strictly as a service provider handling inventory on the merchant’s behalf.
How do you issue refunds once the item is received?
Refunds are automatically issued to customers once verification is completed either at a processing hub, or if in Canada, at a return point. Items are first confirmed as being the expected items in new/unworn/unused condition.
Payouts are then automatically issued to the method that the merchant has enabled (original payment method, gift card, or exchange) that the customer selects at the time of return initiation. Brands may also choose to retain control to manually trigger payouts through their merchant admin portal.
What types of products do you support returns for?
We support growing e-commerce brands and retailers with online returns for a wide range of products. These include fashion and apparel, jewelry and accessories, pet accessories and more, with tailored solutions for different product categories.
Redo Managed Returns is a strong fit for merchants who:
Sell internationally and receive returns outside their home country
Want to reduce the cost and complexity of cross-border returns
Have high return volumes and need consistent verification + grading
Want to resell returned items quickly via forward fulfillment
Lack internal warehouse or reverse-logistics expertise in foreign markets
Typical profiles:
Apparel & footwear brands
DTC brands expanding internationally
Merchants using third-party RMA tools but needing physical operations
Brands optimizing margin recovery from returns
How can I pay my invoices? Is there an option to have credit cards on file?
We charge brands on a monthly basis, and we accept credit cards and bank transfers, depending on the size of the client. To avoid high transaction fees, we encourage bank transfers for larger clients.
Can you handle international returns?
Yes, our service is equipped to manage both domestic and international returns for returns originating from Canada, the US, the UK, and AUS, ensuring a smooth process for cross-border transactions.
Services
How do you integrate with our existing systems?
We offer seamless integration with popular e-commerce platforms, ERP systems, and shipping carriers to ensure a smooth workflow and data synchronization.
How do you handle refunds and exchanges?
Refunds and exchanges are processed based on your specific policies, with refunds issued to the original payment method and exchanges handled promptly.
How do you save on shipping?
Redo reduces international return shipping costs via consolidating and processing returns locally then batch shipping returns back to warehouse/3PL. We can also store returned inventory to forward-fulfill to your next customer locally. This saves you from having returned items cross the border in the first place and avoids excessive duties/taxes for new orders. In Canada, our nation-wide return point network covers 80% of the Canadian population within a 5km radius. This coverage increases convenience for customers, 70% of Canadian returns conducted via return point drop-offs, as compared to the mail in options.
Processing
How do you ensure the quality of returned items?
Returned items undergo thorough inspection to ensure they meet quality standards before being processed for a refund. Item verification is based on your brand's return policy criteria.
Pricing
How Redo monetizes Managed Returns
Redo Managed Returns monetizes through a bundled, per-item pricing model, typically including:
Per-item returns processing (verification + grading)
Optional consolidation back to merchant warehouses
Optional forward fulfillment per item
Logistics-related fees (e.g., pallet fees, storage overages)
Software fees (per RMA or per exchange, depending on configuration
Pricing is usage-based, billed monthly on actuals, and scoped by:
Country
Service type
Item volume tiers
Redo does not itemize or discount individual service components if merchants opt not to use certain features — pricing reflects bundled operational economics.