[Hand Scanner] Accepting returns with a return QR code

Log in to the Redo Drop-Off app using your provided login credentials

Click anywhere on the screen to begin accepting the return.

Ask the customer to display the return QR code on their device. Scan the QR code from the customer's confirmation email using the connected hand scanner.

If the QR code does not scan, click on Unable to scan? and follow this guide instead.

Following a successful scan of the customer's QR code, you will be shown all of the items in the customer's return. The individual cards display an image of the item along with its description.

If the customer brought all of the items displayed on the screen, click Yes and proceed to Step 5.

If the customer did not bring all of the items displayed on the screen, click No and proceed to Step 4a.

If the customer did not bring all items, you will be shown this selection screen where you are prompted to select the items the customer did bring with them to return from the items declared in their return case.

Select only the items that you have physically received at your location. If an item on the list is not physically present, do not select it.

Once the items that the customer has brought to return have been selected from the list, click Continue to proceed to Step 5.

Check that the items are in new/unused condition by inspecting them for visible damage or signs of wear/use.

If all of the items displayed on the screen are in new/unused condition, click Yes and proceed to Step 6.

If any of the items displayed on the screen are not in new/unused condition and have visible signs of damage or wear, click No and proceed to Step 5a.

If any items are not in new/unused condition, you will be shown this selection screen where you are prompted to select which items show visible damage or signs of wear/use.

Select only the items that show visible damage or signs of wear/use. If any item is in new/unused condition, do not select it.

Once all items showing visible damage or signs of wear/use have been selected, click Continue and proceed to Step 6.

After indicating which items are being dropped-off and whether or not they're in new/unused condition, pack the customer's items into a poly bag.

If the items are too large/numerous to fit into a single poly bag, use as many poly bags as required to pack all items. Each bag must have its own copy of the Redo processing label attached to it (i.e. print the same number of labels as poly bags used).

Click on Print processing label to print the Redo processing label. The print modal for your device will appear, prompting you to print the processing label.

Click Print in the modal to print the processing label.

If the processing label cannot be printed for whatever reason, close the print modal and proceed to the next step by clicking All items are packed.

After the processing label has been printed, the print modal will close. Once you have confirmed that all items have been packaged, attach the processing label to the outside of the poly bag, then click All items are packed.

Scan the printed processing label you attached to the outside of the poly bag using the connected hand scanner.

A successful scan of the processing label will advance you to Step 8.

If the processing label could not be printed or if the hand scanner is not working, click on the Unable to scan? button and proceed to Step 7a.

Clicking on Unable to scan? will present you with the return's return slip.

Copy down the alphanumeric return number displayed on the screen onto a piece of paper or directly onto the poly bag.

If the return number is written onto a piece of paper, please ensure it is either included inside the poly bag with the return or securely affixed to the outside of the poly bag.

After the return slip has been properly recorded, click Items packed & labeled to proceed.

Ensure that all of the customer's items are packaged and that the printed or manually recorded processing label is affixed to the outside of the package.

Once the packaged and labeled return is placed in the designated area, click on the Start another return button to be brought back to the app's home screen.