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Create Fulfillment

This guide covers how to create fulfillment orders for RMA consolidation and inventory item consolidation back to the merchant.

Updated over 3 weeks ago

Previous step: Warehouse

Getting started

Fulfillment takes place in the Redo/ReturnBear Admin. Log in using your provided login credentials and navigate to the Fulfillment Operations page:

Click on Create Fulfillment to begin creating a fulfillment order.

Create Fulfillment

On the Create Fulfillment page, take the following actions:

  1. Ship for: Search for or select the merchant that the fulfillment order is being created for

  2. Destination address: Select or review the destination address for accuracy

  3. Fulfillment name: Add an optional name to the fulfillment order

  4. Create: Click this button to create the fulfillment order

Pack Fulfillment

On the Pack Fulfillment page, you can obtain the following information or take the following actions:

  1. Fulfillment ID: An automatically generated identifier for the fulfillment order

  2. Merchant: The merchant this fulfillment is for or being shipped on behalf of for Forward Fulfillment (FF)

  3. Fulfillment name: If the fulfillment was given a name upon creation, it will appear here

  4. Ship by date: The date the fulfillment is due to be shipped by

  5. Destination address: The address the fulfillment will be shipped to

  6. Fulfillment timeline: This will give you insight into where in the fulfillment process the fulfillment is in

  7. Boxes: Where you add, edit, print box labels, or remove boxes from the shipment

  8. Add a box: Click here to add a box to the fulfillment and print the box label

  9. Packing List: The list of units (RMAs, Inventory Items, or SKUs) that are required to be fulfilled. When using Create and Pack Fulfillment mode, the packing list will be empty

  10. Last Scanned: Feedback about the last item scanned will appear here

  11. Prepare to ship: Click here once all items have been scanned into the fulfillment in order to move on to the next step

Add a Box

In order to begin packing a shipment, you must first add a box. Navigate to Boxes and click Add a Box.

You will be prompted to print the box label:

Set the dimensions to 2 x 1, then click Print. Affix the printed box label to top right of the box and scan the label to activate it.

When a box has been successfully added to a shipment, the Boxes section will be updated accordingly:

Next, click on the 3 dots in the top right corner of the box's details, then click Edit dimensions to add the box's dimensions and weight.

In the Edit box dimensions modal, add the box's length, width, and height in inches as well as its weight in pounds, then click Save.

Dimensions and weight are required in order to prepare the fulfillment for shipment.

Packing items into a Fulfillment

Once the box has been added, select the bar that appears under Packing List and begin scanning the items to be packed into the fulfillment.

  • For RMA consolidation, pack all return cases that passed verification together and all return cases that failed together

  • For inventory item consolidation, pack all like items together, separated based on how they were graded

A successful scan will be indicated with a green notification and checkmark. An unsuccessful scan will be indicated with a red notification and exclamation point:

A scan can be unsuccessful for any of the following reasons:

  • Invalid scan or search

  • Scanning items that do not belong to the merchant that the fulfillment is for

  • The item is lacking details to be added to a cross border fulfillment

When you are finished scanning all items, click the Prepare to ship button.

Prepare to ship

On the Prepare to ship page, you can obtain the following information or take the following actions:

  1. Fulfillment ID: An automatically generated identifier for the fulfillment order

  2. Fulfillment name: If the fulfillment was given a name upon creation, it will appear here

  3. Ship by date: The date the fulfillment is due to be shipped by

  4. Destination address: The address the fulfillment will be shipped to

  5. Fulfillment timeline: This will give you insight into where in the fulfillment process the fulfillment is in

  6. Boxes: Here you'll see a list of all boxes used for the fulfillment with their respective box IDs, unit counts, dimensions, and weight

    • Note: If dimensions and weight are missing from the box, you will see the Dimensions and weight are required for all boxes before shipping labels can be generated message

  7. Edit box button: Click here and then click Edit dimensions to add the box dimensions in inches and weight in pounds if needed

  8. Print Documents: Click here to print all documents associated with the fulfillment before marking it as ready to ship

  9. Ready to Ship: Click here you are ready to proceed to the next step

Print Documents

Click on Print Documents to be shown a list of documents that require printing for the fulfillment you're working on:

The types of documents you'll be required to print may vary slightly depending on the fulfillment. Always be sure to print all documents listed before proceeding to the next step.

Less Than Load (LTL) Fulfillments

If a fulfillment is Less Than Load (LTL), follow all the usual steps for creating a fulfillment until you reach Ready to Ship. Before clicking ready to ship, send an email to shipping@redo.com with the following details:

  • Skid dimensions

  • How many skids are being used for the fulfillment

From there, our team will provide you with:

  • Carrier information

  • Date and time that the carrier will pick up the fulfillment

  • Tracking number

Once you have received this information from our team, click on the Ready to Ship button and then select Input Tracking Information Manually to enter in the Carrier, Tracking Number, and Tracking URL. Once you're done, click Save and proceed to the next step.

Ready to Ship

After all documents have been printed, click Ready to Ship.

In the Shipping Details modal that appears.

Select Generate & Print Courier Shipping Label(s) and then click Save to automatically generate a label that can be printed from your browser's print dialog box.

Select Input Tracking Information Manually to enter in the Carrier, Tracking Number, and Tracking URL. Once you're done, click Save.

When printing shipping labels, make sure the dimensions are set to 4 x 6.

After a shipping label has been printed, it can always be reprinted as needed by clicking Reprint Shipping Label.

Seal the box(es) used for the fulfillment and affix the shipping label(s) to the box(es).

Back on the Fulfillment page, the fulfillment order will appear in Ready for Shipping status until it is picked up and scanned by the courier:

The timeline on the fulfillment order's detail page will also reflect its current status.

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