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How to Get Help with Your Redo Return

If you are returning an item to a store that uses Redo and you run into any issues, the most important thing to know is that you should contact the merchant (the store) directly.

Updated over 2 weeks ago

When should you contact the merchant?

Reach out to the store's customer support team if:

  • You have questions about their specific policy: For example, "Is this item final sale?" or "Can I return this after 30 days?"

  • You did not receive any email related to your return: If you did not receive an email with a QR code or shipping label, or any email updates on your return.

  • You need a return status update: If you’ve already sent your item back and want to know when your refund or exchange will be processed.

  • You have a technical issue in the portal: If the return portal isn’t recognizing your order number or email address.

  • You need a manual exception return: If you missed the return window or the item is damaged and you aren't sure if it qualifies for a return.

Where can you find their contact info?

Most merchants who use Redo make it easy to find their help desk. Look in these places:

  1. The Store’s Website: Check the "Contact Us" page or the footer (the bottom of the site) for an email address or chat bubble.

  2. Your Order Confirmation Email: The email you received when you first bought the item usually contains a support link or email address.

  3. The Return Portal: Often, the Redo return portal itself will have a "Help" or "Contact Support" link that directs you straight to the merchant’s team.

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