This guide outlines the step-by-step process for verifying the contents of a received return package against the system's Return Merchandise Authorization (RMA) record.

Begin on the Scan Return and scan the return label to begin.

In the event that no returns are scanned, you can use any identifiers (tracking number, RMA, license plate) on the package to manually search to retrieve the RMA. Click Process Return button once the available information is added.

The return case's details will be displayed on screen once the lookup is complete.

Throughout the verification process, you are required to record the condition of each returned item as follows:

When recording the items individually as Process, you will be prompted to choose the condition of the retail packaging, whether it is Opened or Factory Sealed.

If the retail packaging is in good condition (Factory sealed), you may proceed to License Plating.

Once done, the screen will go back to the initial screen with the other items to be graded. Proceed with the other items according to their condition. Next step: Sort to WAREHOUSE

If the retail packaging is in Opened, you will be prompted to inspect the condition of the item, whether it is Damaged or Dirty or in New Condition.

If the item is Damaged or Dirty, you will be prompted to confirm if the item is Damaged or Only Dirty.

If the item is Damaged, you will be prompted to capture the evidence of the item's condition. You will be prompted to take pictures that demonstrate the signs of wear, use, or damage. You will also be required to provide a detailed written description of the condition of the item. Please keep in mind that the pictures you take and the description you write are shared with the merchant.

Click Continue to proceed with License Plating.

Once done, the screen will go back to the initial screen with the other items to be graded. Proceed with the other items according to their condition.

If the item is Only Dirty, the screen will prompt you to clean the item according to the cleaning instructions. Click Continue.

After following the initial cleaning instructions, you will be prompted if the item is Still Dirty or Now Clean.

Still Dirty

If the item is Still Dirty, you will be prompted to capture the evidence of the item's condition. Make sure to capture the dirty part of the item in the photo. Click Capture, then add a more detailed note about the condition of the item for the merchant's reference.

Click Continue to proceed with License Plating.

Once done, the screen will go back to the initial screen with the other items to be graded. Proceed with the other items according to their condition.

Now Clean

If the item got cleaned up after following the cleaning instructions once, you can proceed with License Plating.

If the item is in New Condition, you will be asked to use the generic packaging to repack it. Click Done after this step.

After repacking the item in good condition, you will be prompted to affix the license plate.

When recording the items individually as Missing, click the Missing button. No further action is needed on this, and you will see that the item is marked as Missing in the initial screen.

Once the verification of the packaging and the item is done, you will be prompted to print the license plate and affix it to the item. Then, scan the license plate to verify. Click Print Label to print the QR code with the license plate number and the merchant/brand name to be placed in the polybag.

Once done, the screen will go back to the initial screen with the other items to be graded. Proceed with the other items according to their condition. Next step: Sort to WAREHOUSE

Once all items are processed, you may add item/s that are not listed in the return. If there are no undeclared/additional items, you may click Complete Return to finish Process Return (Grading) and move to Sort to WAREHOUSE.

An item is classified as Undeclared when it is not declared in the return case but is received either in addition to or instead of item(s) that are declared in the return case.

If you receive an Undeclared item when verifying a return case, it must be recorded by clicking on the + Add item not listed button visible on the Process Return (Grading) page.

Any Undeclared items received with a return case must be reported to Redo Support who will work with the merchant to determine whether the undeclared items should be processed into inventory using the Unknown Item Flow or sent back to the customer. Once the resolution is determined, Redo Support will provide you with the applicable instructions.