This guide covers instructions for how to verify returns that require Grading. For instructions on how to verify consolidation-only returns, click here.
Verify
After logging in to the Redo Admin and looking up the return case on the Verify page, start with the first item in the return and record its returned condition as either Received Damaged, Not Received, or Received Like New.
After recording the first item's condition, you will be required to Pack and Sort it before you can begin verifying the second item. You will repeat the Verify, Pack, and Sort steps per item until all items in the return case have been verified.
For more information on recording the condition of a return item, see Verify: Overview
Pack
On the Pack page, take the following actions per item:
Step 1: Pack the individual item into a poly bag
Step 2: Click Print License Plate to print out the inventory item's License Plate
Step 3: Affix the printed License Plate to the lower left corner of the sealed poly bag
Step 4: Use a hand scanner or the camera to scan the License Plate on the sealed package
At the top of the Pack page, you can keep track of how many items in the return case you have verified so far. In the example above, 1 of 3 items has been verified.
Sort
On the Sort page, take the following actions per item:
Step 1: Sort the item according to the displayed instructions
Sort for Grading: Item requires additional in-depth inspection per the merchant's service level
Sort for Quarantine: The return case either failed verification or one or more items are missing the information required to prepare the return for fulfillment back to the merchant
Step 2: Verify next item or No More Declared Items
Click on Verify Next Item to proceed with verifying the next item in the return case
If you do not have any more items that match the return case, click No More Declared Items and confirm each item that was not received by clicking the Item Not Received button in the modal that appears
You will repeat the Verify, Pack, and Sort steps per item until all items in the return case have been verified. Once all items in the return have been verified, packed, and sorted, proceed with the following:
Step 1: Sort the final item according to the displayed instructions
Sort for Grading: Item requires additional in-depth inspection per the merchant's service level
Sort for Quarantine: The return case either failed verification or one or more items are missing the information required to prepare the return for fulfillment back to the merchant
Step 2: Verify any undeclared items
If you have received any Undeclared items in addition to or instead of item(s) that are declared in the return case, click on + Undeclared item(s) to record them
For more information on how to record an Undeclared item, see Verify: Overview
Once all return case items have been sorted and any Undeclared items have been recorded, click Done to complete verification.
The next step for returns that require Grading is: Grade.