Core Merchant Information
Required for all merchants:
Legal company name and address
Billing, logistics, and support contacts
Tax ID or D-U-N-S number
Customer support contact email
Storefront(s) covered by the service
Operational Setup Information
To configure Managed Returns, Redo requires:
Service countries (CA, US, UK, AU)
Selected services (verification, grading, consolidation, fulfillment)
Disposition rules by grade
Consolidation destination warehouse(s)
Storage and flush period preferences
Packaging preferences (Redo or merchant-supplied)
Data Required for Cross-Border Returns
For any cross-border activity, merchants must provide trade-compliant data, including:
Product descriptions and commercial values
Harmonized Tariff Schedule (HTS) codes
Country of Origin (COO)
Manufacturer Identification (MID) codes
Proof of export and return condition
Duties and taxes paid (if applicable)
Commercial invoices
Broker information and contacts
Power of Attorney (POA), if required
Note: Missing or incomplete data can delay consolidation or trigger storage fees.
Technical & Integration Requirements
Merchants must programmatically supply:
Order and RMA data
Item-level return details
Shipment and tracking data
Reason for return
OMS, RMA, or third-party system integrations
Redo Admin is required for:
Managing exceptions
Providing resolutions for failed verification
Accessing inventory and return status