Any items which cannot be received and verified following our usual procedure must be recorded using the Unknown Item Flow. Examples of items which cannot be received and verified as usual are:
Items from returns received without a return case (i.e. Exception cases)
Undeclared items which have already been recorded during Verification where the merchant has instructed us to process the item according to their service agreement
Getting started
To access the Unknown Item Flow, log in to the Hub app with your provided log in credentials.
Once logged in, click Receive.
From the Receive page, click on the Receive Packages button.
Recording an item as unknown
After clicking on Receive Packages, the Scan New Package to Receive modal will appear.
Click on Record as unknown to begin.
On the Add an unknown item page, you will be prompted to create an unknown inventory item.
Step 1: Use the Merchant field to select the relevant merchant
You can either scroll through the list of merchants or type a merchant into the field to narrow your search
The merchant you select should be the same one you are creating the unknown inventory item for
Step 2: Use the Product Variant field to search the merchant's Redo catalogue for the item you have received
You can either scroll through the results or type product details in the field to narrow your search
If the Product Variant you need to add cannot be found, notify the Redo Operations team
Once both the Merchant and Product Variant are selected, click on Add item.
Clicking Add item will open your device's print dialog box and prompt you to print the Inventory Item Label.
Place the item being recorded as unknown into a poly bag. Affix the printed Inventory Item Label to lower left corner of the poly bag.
Scan the Item Label to finish recording the item using the Unknown Item Flow.