Overview: Processing returns at a Redo Hub

All returns received at a Redo Hub are processed according to each merchant's service agreement (MSA). It is important for Hub associates to understand Redo's Service Definitions and the Standard Operating Procedures (SOPs) that accompany them to ensure that all returns are processed correctly.

Consolidation only returns go through verification and warehousing before they are fulfilled back to the merchant.

Returns that require grading go through verification where they are separated into individual inventory items, grading, and warehousing before they are fulfilled back to the merchant.

Exception cases occur when Redo manually intervenes on behalf of the merchant in order to complete a return request. When handling an exception case, you may notice that it cannot be scanned into or processed using our normal procedures.

Any items which cannot be received and verified following our usual procedure must be recorded using the Unknown Item Flow.

Redo's Forward Fulfillment service enables merchants to fulfill orders using returned inventory eligible for sale directly from a Redo Hub.