Marketing
How to set up, troubleshoot, and optimize Redo Marketing (Email & SMS)
15 articles
Automations/Campaigns
How to set up automations and campaigns for marketing
How to set up an Email CampaignCreating a one-off email campaign and choosing who it goes to
How to Schedule a CampaignHow to schedule a draft email (or SMS) campaign to send at a future date and time
How to add an Audience to a CampaignHow to select segments for a new or existing campaign
How to set up an AutomationCreating an automated email or SMS that sends when a specific event is triggered (e.g., order delivered, return requested)
How to set up Triggers and what they areWhat triggers do and how to choose and configure one for an automation
Audiences
How to create and manage target customer groups
How to Create a SegmentHow to create new segments so you can target specific customer groups
Importing and Exporting Customer ListsHow to import customer lists with Redo’s help and how to export contacts from a segment
Where to find Customer ListsWhere customer contacts live and how to view them
How to set up an Audience for a One-time CampaignHow to create the right segment and include it in a single-send campaign
Email Builder
How to access and design emails using the email builder
How to access the Email BuilderWhere to access the email builder and what to do if the page won’t load
What functionalities does the Email Builder supportContent blocks and features available in the visual email builder and how to access them
How to Preview Emails in Mobile ViewHow to switch to mobile view inside the email builder to confirm your email design looks good on smaller screens
Custom Styling CapabilitiesUnderstanding the depths of custom styling and how to implement it within the Redo platform
SMS
How to use text messaging within Redo's merchant dashboard
How to use the SMS featureHow to send SMS as a one-off campaign or as part of an automation
Handling Inbound RepliesWhat happens when customers reply to your emails or SMS and how to route those replies