Skip to main content

How to set up an Email Campaign

Creating a one-off email campaign and choosing who it goes to

Updated this week

For merchants using Redo Marketing.

Before you start

  • Make sure Marketing is enabled for your store

  • Have at least one segment ready (the group of customers you want to email)

Note: If you don’t see Marketing in your sidebar, your account may not have access yet. Contact your onboarding specialist or support@getredo.com.

Create your campaign

  1. Open Campaigns


    Go to Marketing > Email & SMS > Campaigns.

  2. Start a new campaign


    Click Create campaign.

  3. Choose your channel


    Select Email (you can also choose SMS if you’re sending a text campaign).

  4. Design your email


    Add your content and layout in the editor.

  5. Choose recipients


    Under included segments, pick your audience. Optionally set excluded segments to keep certain groups out (e.g., VIPs).

  6. Review & send (or schedule)

    • Send a test to yourself

    • Check links and images

    • Send now or schedule for later

Tip: Start with a small segment to validate content and deliverability, then send to the full audience.

FAQs

Can I run an SMS campaign instead?

Yes. Follow the same steps and choose SMS in step 3.

What if I don’t have segments yet?

Create them first so your campaign reaches the right audience.

Need more help?

If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.

Did this answer your question?