For merchants using Redo Marketing.
What is a trigger?
A trigger is the event that starts an automation
Every automation begins when its selected trigger happens for a shopper or order
Before you start
Make sure Marketing is enabled for your store
Decide which event should start the automation, for example: delivery, return requested, or review request timing
Note: If you don’t see Marketing in your sidebar, contact your onboarding specialist or support@getredo.com
Set up a trigger
Go to Marketing > Automations
Click Create automation
Enter a name for your automation
Open Trigger and choose the event that should start the flow
Click Continue to proceed to design, audience, and timing
Choosing the right trigger
Orders — order placed, fulfilled, delivered, out for delivery
Returns & Exchanges — return requested, approved, in transit, received
Try First — trial started, ending soon, reauthorization failed
Reviews — request a review a set number of days after delivery
Tip: Match the trigger to a single goal, like review collection after delivery or education right after a return is requested
Need more help?
If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.