For merchants using Redo Marketing.
Before you start
Confirm Marketing is enabled for your store
Use a modern browser (Chrome, Safari, Edge) on the latest version
Note: If you don’t see Marketing in your sidebar, contact your onboarding specialist or support@getredo.com
Where to access the email builder
You can open the email builder in three places:
Campaigns — Open a draft and click Edit design
Automations — Add a Send email step, then click Create
Email library — Open an existing template or Create template
Quick troubleshooting if the page won’t load
Hard refresh your browser (Shift + Reload)
Clear cookies and cache for app.getredo.com
Try an incognito/private window
Disable ad blockers or browser extensions temporarily
Reduce browser zoom to 100%
Switch networks (sometimes office firewalls block scripts)
Test on another browser to confirm if it’s browser-specific
FAQs
Why does the builder sometimes load slowly?
Large templates with many blocks or high-res images take longer to initialize. Break content into smaller templates when possible.
Do I need special permissions to use the builder?
Yes. Only users with Marketing enabled and access to campaigns/automations can use the builder.
Can I recover unsaved changes after a page crash?
No. Always click Save as draft frequently while editing.
Need more help?
If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.