For merchants using Redo Marketing.
Before you start
Verify SMS is enabled for your store
Make sure your segments exist and look correct
Confirm you have customer consent to receive SMS and that your message includes opt-out language where required
Note: If you don’t see Marketing in your sidebar, contact your onboarding specialist or support@getredo.com
Send a one-off SMS campaign
Go to Marketing > Email & SMS > Campaigns
Click Create campaign
Choose SMS and confirm the From/Reply-to number
Open Included segments and choose your audience
Write your message in the editor
Click Review campaign and then Schedule or send campaign
Tip: Keep SMS to one clear action and include a short link to reduce characters. Try a Test SMS to verify that your content output is correct
Send SMS from an automation
Go to Marketing > Automations
Click Create automation
Choose a Trigger that starts the flow
Add the Send SMS action to the canvas
Set up the automation and toggle it Active
Check delivery and performance
For campaigns, open the campaign and view Contacts to see delivery status and engagement
For automations, open the flow and check stats on the Send SMS step for sends and engagement
FAQs
Can I test an SMS to myself first?
Yes. Use the Test SMS option in the editor to send a preview to a single number.
Will customers get duplicates if they’re in multiple segments?
No. A customer included in multiple Included segments will still receive only one message.
What if messages aren’t delivering?
Confirm your sending number is verified, your audience has valid phone numbers with country codes, and that carrier filtering isn’t triggered by prohibited terms.
Check Contacts for delivery errors and retry with adjusted copy if needed.
Need more help?
If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.