For merchants using Redo Marketing.
Open the email builder
Go to Marketing > Email & SMS > Email library
Open an existing template or Create template
Tip: Set your brand fonts, colors, and logo first in Settings > Brand kit
Supported content blocks
Text — headings and body copy with basic formatting
Image — upload or paste a URL and add alt text
Button — link to a page, product, or action
Line — horizontal divider to separate sections
Spacer — consistent vertical spacing without extra line breaks
Header — top section with logo or navigation
Order summary — items, totals, and address pulled from the order
Tracking info — shipment status
Products — show selected products with image, price, and link
Footer — required contact details and unsubscribe links
Review request — ask for a rating or review after delivery
Menu — simple inline navigation links
Socials — icons that link to your social profiles
Discount — apply or deep link a discount code
Column — 2–3 column layouts that stack on mobile
Shoppable products — product cards designed for quick shopping from email
Note: Some blocks appear only when relevant store data exists, for example tracking info and order summary
Editor features
Drag-and-drop to place blocks in rows and columns
Preview in desktop and mobile, then send a test email
Choose Marketing or Transactional type for each email
Adjust styles like background, accent, and link color (defaults come from Settings > Brand kit)
Tip: Keep layouts simple and prefer a single column for complex content to ensure predictable mobile rendering
FAQs
Why don’t I see Tracking info or Order summary?
Those blocks require an order with shipment data. Use a recent order in the preview
selector or send a test tied to a real order.
Can I use my brand fonts and colors?
Yes. Configure them in Settings > Brand kit and new blocks will inherit those defaults.
Do product blocks pull from my store catalog?
Yes. Product information comes from your connected store catalog. You can select which products to display in the block.
Why does the layout look different on mobile?
Email clients stack columns and apply their own spacing rules. Use Column and Spacer blocks thoughtfully and test with the mobile preview.
Need more help?
If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.