Returns
How to set up, troubleshoot, and optimize Redo Returns
40 articles
Return Processing FAQ
Help processing, receiving, and managing return requests
- Bundle CSV UploadUse CSV rows: parent SKU and child SKUs with quantities
- Editing Return Requests in RedoAdjusting prices on returns
- How to Reset a ReturnQuick help video of how to reset a return that has been rejected
- Filing a Shipping Claim with RedoIf a package is lost or damaged, Redo will file a claim with the carrier for you; here's everything you need to know about the process
- How to Waive an Outstanding Balance
- Package Pickup - Reschedule/Cancel/Get a LabelHow to cancel for a refund or reschedule a package pickup
- Processing Returns in RedoA high level walkthrough of returns processing in Redo
- Return Processing
- Global-E: Why Exchange Orders Cannot Generate a Global-E LabelExplains why exchange orders are ineligible for Global-E shipping labels and what to expect when the error "Global-E Label Issue: Invalid orderId" appears.
Return Setup FAQ
Help configuring and troubleshooting Redo returns
- Return Tracking BasicsYour set of emails that keep customers informed about their returns
- Customer Return Portal
- Return Policy TemplateExamples of what you can put on your return policy to explain what Redo is
- How to hide the Redo product from showing up in the “All Products” section of your Shopify store
- Redo Coverage PriceWhat determines the Redo coverage price
- Return Type Settings WalkthroughWalking through the adjustment settings and advanced options for the return type settings in the return flow
- How to Exclude the Redo Product from Packing Slips
- Shopify Integration
- How to Prevent the Redo Product from Being Discounted in ShopifyStep-by-step help document on how to stop discounts from applying to the Redo product
- Making Items UnreturnableCreating final sale items
- Return WindowsAdjusting how long your customers have to return items
- Hiding Redo from Product RecommendationsThis article outlines how a merchant can prevent the Redo product from appearing in product recommendations on their site
- Redo Product showing Out of StockWhat to do when the Redo product is showing out of stock
- Adding the Redo App Embed Block in your Shopify ThemeHow to add and remove Redo on your site using Shopify's App Embed functionality
- Turning On Redo Coverage Validation to Prevent Fraud
- Gift Receipts - How gift receivers can make a return smoothly
Returns Settings Explained
A detailed explanation of Redo's returns settings
- Returns Tab Overview
- Users Tab Overview
- Return Flow Tab Overview
- Customer Portal Tab Overview
- Automations Tab Overview
- Billing and Invoices Tab Overview
- Redo Invoice Deep DiveA comprehensive guide for ecommerce accounting teams
- Communication and Locations Tab Overview
- Coverage Tab Overview
- Exchanges Tab Overview
- Shipping Tab Overview