Returns
How to set up, troubleshoot, and optimize Redo Returns
36 articles
Redo Self Serve OnboardingThis walkthrough will take you step by step through the Redo setup
Managing Return Labels
Missing Draft Order / Resend InvoiceHow to resend or edit the cost of an invoice
Needs Attention ViewTake quick action for returns and/or claims that need attention
Return Processing FAQ
Help processing, receiving, and managing return requests
Bundle CSV UploadUse CSV rows: parent SKU and child SKUs with quantities
Editing Return Requests in RedoAdjusting prices on returns
How to Reset a ReturnQuick help video of how to reset a return that has been rejected
Filing a Shipping Claim with RedoIf a package is lost or damaged, Redo will file a claim with the carrier for you; here's everything you need to know about the process
How to Waive an Outstanding Balance
Package Pickup - Reschedule/Cancel/Get a LabelHow to cancel for a refund or reschedule a package pickup
Processing Returns in RedoA high level walkthrough of returns processing in Redo
Return Processing
Return Setup FAQ
Help configuring and troubleshooting Redo returns
Return Tracking BasicsYour set of emails that keep customers informed about their returns
Customer Return Portal
Return Policy TemplateExamples of what you can put on your return policy to explain what Redo is
How to hide the Redo product from showing up in the “All Products” section of your Shopify store
Redo Coverage PriceWhat determines the Redo coverage price
Return Type Settings WalkthroughWalking through the adjustment settings and advanced options for the return type settings in the return flow
How to Exclude the Redo Product from Packing Slips
Shopify Integration
How to Prevent the Redo Product from Being Discounted in ShopifyStep-by-step help document on how to stop discounts from applying to the Redo product
Making Items UnreturnableCreating final sale items
Return WindowsAdjusting how long your customers have to return items
Hiding Redo from Product RecommendationsThis article outlines how a merchant can prevent the Redo product from appearing in product recommendations on their site
Redo Product showing Out of StockWhat to do when the Redo product is showing out of stock
Adding the Redo App Embed Block in your Shopify ThemeHow to add and remove Redo on your site using Shopify's App Embed functionality
Returns Settings Explained
A detailed explanation of Redo's returns settings
Returns Tab Overview
Users Tab Overview
Return Flow Tab Overview
Customer Portal Tab Overview
Automations Tab Overview
Billing and Invoices Tab Overview
Communication and Locations Tab Overview
Coverage Tab Overview
Exchanges Tab Overview
Shipping Tab Overview