Configuring Return Types in the Merchant Redo Dashboard
The Return Types settings within your Merchant Redo Dashboard allow you to customize options and incentives for customer returns, exchanges, refunds, and store credits.
Setting Up Return Options
You can configure three primary return options:
Refund
Store Credit
Exchange
To modify options:
Click Add Option to introduce new return types
Click the delete icon to remove unwanted return types
Adjustments and Incentives
Adjustments can encourage or discourage certain customer actions:
Positive Adjustment: Adds monetary incentives for choosing a specific return option (e.g., $7.77 extra credit to encourage exchanges)
Negative Adjustment: Introduces a restocking fee or similar cost, discouraging customers from selecting certain return types
Adjustments can be applied as either:
A fixed dollar amount
A percentage of the order value
Advanced Options
Green Return: When enabled, customers aren't required to return the item. Typically used for damaged or incorrect items, improving customer satisfaction.
Merchant Pays for Label: Toggle this on if you'd prefer to cover the return shipping cost, commonly used for damaged or incorrect item scenarios.
Variant-Specific Return Types
Limit certain return types to specific product variants (e.g., allowing exchanges only for specific variants)
Utilizing these return type settings effectively ensures a streamlined, customer-friendly return experience, enhancing both satisfaction and operational efficiency.