How do I prevent Redo from showing up as a stand-alone product on my website?
In order to be recognized properly, Redo needs to be a product in Shopify. The following document helps explain how to prevent Redo from displaying as a purchasable product on your website.
To ensure the Redo product functions correctly, it must remain active in your store. Deactivating or marking it as None can lead to significant issues, such as:
Orders with Redo coverage not being tracked or fulfilled.
Customers being unable to utilize their Redo coverage. Key Reminder: Do not mark the product as None, as this will prevent the system from recognizing it, thereby affecting customer service and coverage capabilities.
Currently, the Redo product cannot be excluded from packing slips using the app’s existing setup. It is listed as a line item to ensure all orders with coverage are properly fulfilled and tracked. To address concerns about packing slip visibility:
While the app itself does not support removal, utilizing third-party order management systems compatible with your setup may help streamline packing slips and provide added flexibility.
If you wish to hide the Redo product from customer-facing platforms, you can remove it from sales channels like your online storefront. This ensures that customers do not see the product directly, but it remains active:
Keep the product active in the backend: The active status is necessary for functionality and coverage.
Control sales channel visibility: You can remove the Redo product from platforms such as your online store without affecting its operational role.
Why isn’t the Redo checkbox appearing on my site?
If you can’t see the Redo checkbox on your site, this could be because you haven’t put in your company credit card and/or selected a coverage plan! If both of those settings are updated and you still can’t see your checkbox, contact our support team for additional help.
Why does Redo need collaborator access to my Shopify store?
Having access to your store is a vital part of the onboarding process when our merchants start with Redo! This access allows us to enter your Redo app and set up your settings during your onboarding. Afterward, this access allows us to answer questions about orders, customers, gift cards, policies, and more. These permissions also allow our engineers to address bugs or feature requests in a timely manner.
In summary, maintaining the active status of the Redo product is essential for functionality. While you cannot exclude it from packing slips under the default settings, alternative systems may offer additional flexibility. Similarly, you can hide it from customer-facing storefronts by managing sales channel visibility, ensuring the product is only visible where necessary for operations. For further assistance with your specific setup and options, feel free to contact our support team.
Can Redo restock my inventory?
Yes, this function is found in the Automations tab under the Settings dropdown.
What happens if a return doesn’t make it back to me?
The best thing to do in this situation would be to wait until a reasonable shipping period has passed (typically around 5-7 business days) and if the item still hasn't arrived, we can file a claim for the lost item. Please let us know how we can help in these situations, as we want your customers to be taken care of!
Can merchants remove/edit the Redo SKU?
Unfortunately, the SKU cannot be removed. However, upon request, the Redo SKU can be edited to function with ERP systems or reporting needs.
Need more help? Take a look at Shopify's Help Center here: