The Needs Attention section helps you quickly identify and fix returns that need action — no more digging or guessing.
If a shopper’s return or claim requires your attention, it will appear in one of these views.
💡 Tip: Only views with active issues will be shown. Once everything is resolved, the view automatically disappears.
⚙️ 1. Partially Processed Returns or Claims
These are returns where only some items have been processed.
To issue store credit or a refund, all items in the return must be completed — meaning each must be either processed or rejected.
Key Details
✅ Processed items count toward the total return value.
❌ Rejected items are excluded, ensuring shoppers are refunded only for the items actually returned.
Action Required: Review any incomplete returns and finish processing or rejecting the remaining items.
🚚 2. Items Stuck in Transit
This view lists returns that have been in transit for more than 10 days without an update.
Default Filters
Return statuses: Open, In Transit, Delivered, Needs Review, In Review, Flagged
Shipment statuses: In Transit, Out for Delivery, Failure, Error
Days since last shipping status update: 10+ days
💡 You can adjust these filters anytime to fit your workflow.
Common Next Steps
Contact the carrier to investigate why the shipment is delayed.
File a carrier claim for the affected return.
If needed, process the return manually so the shopper receives their store credit, refund, or exchange.
🧾 3. RMAs That Couldn’t Be Created
These returns failed to generate an RMA (Return Merchandise Authorization) in your third-party system (like your ERP or WMS).
Common Causes
The sales order hasn’t been fulfilled in your ERP/WMS.
The item was already fully returned.
The SKU in your WMS doesn’t match the SKU in Shopify.
The associated WMS order couldn’t be found.
Each error will appear in a banner at the top of the return with a clear explanation and next steps.
Action Required: Follow the instructions in the banner to fix the issue.
If the error is on Redo’s side, our engineering team will resolve it within a week.
🏷️ 4**. Labels That Failed to Generate**
These are returns where the shipping label couldn’t be created.
Common Causes
Invalid or incomplete shopper address, phone number, or email
No available label for the selected carrier
⚙️ Action Required: Review and correct any shopper details or carrier settings.
💬 If the issue persists, reach out to Redo Support for assistance.
✅ View Behavior
Only views with affected returns are displayed — if a view has no issues, it’s hidden.
Once issues are resolved, the returns will automatically disappear from the view.