Conversion Cloud
Reference docs for checkout optimization features
23 articles
Getting Started FAQ
Help understanding what Conversion Cloud is, who runs it, and how onboarding works.
Pricing & Billing FAQ
Help understanding how Conversion Cloud is priced and what you are billed for.
Rescue Pop-up
The exit intent offer that recovers abandoning shoppers, powered by our Predictive Conversion model.
- What is the Rescue Pop-up?The core surface.
- How does the pop-up decide who to show an offer to?The Predictive Conversion model behind the Rescue Pop-up.
- How long does the model take to train?Training timelines and what changes once the model goes live.
- Will my customers find the rescue pop-up annoying?How frequency and targeting are managed.
- Won't discounting cannibalize my full price sales?How segmentation prevents discounting customers who would have paid full price.
Post-Purchase Upsell
The one click offer that runs before the thank you page.
Merchant FAQ
Help addressing the most common objections and edge cases.
- I have 23,000+ SKUs. Is this going to break?Why high SKU counts are not a problem.
- My checkout abandonment is high. Is that normal?How checkout abandonment interacts with Conversion Cloud.
- My dashboard shows zero or I can't tell if Conversion Cloud is live.How to verify Conversion Cloud is firing and tracking events.
- Does Redo email or SMS my customers under Conversion Cloud?The boundary between Conversion Cloud and Recover.
- How does billing work if I add a newly acquired brand to my account?Multi-store and acquired brand setups.
- How do I give feedback or request a feature?How merchant input feeds the roadmap.
- Can I turn a specific offer off quickly without filing a ticket?Self-serve toggles for live experiments.
- Are LLM crawlers and bots inflating my conversion analytics?How we filter non-human traffic.
- Getting Help