Conversion Cloud
Reference docs for checkout optimization features
23 articles
Conversion CloudHow to understand, set up, and get the most out of Redo's Checkout Optimization product.
Getting Started FAQ
Help understanding what Conversion Cloud is, who runs it, and how onboarding works.
What is Conversion CloudAn overview of the product.
Who runs Conversion Cloud for my storeHow our model works and what you should expect.
What if I'm already using another conversion toolHow Conversion Cloud coexists with the most common cart and upsell tools.
Pricing & Billing FAQ
Help understanding how Conversion Cloud is priced and what you are billed for.
How Conversion Cloud pricing worksPricing models available.
Is there a contract or minimum commitment?How cancellation and renewal work.
What counts as a "completed order" for billing?How we define the order events you are charged on (per order pricing).
Rescue Pop-up
The exit intent offer that recovers abandoning shoppers, powered by our Predictive Conversion model.
What is the Rescue Pop-up?The core surface.
How does the pop-up decide who to show an offer to?The Predictive Conversion model behind the Rescue Pop-up.
How long does the model take to train?Training timelines and what changes once the model goes live.
Will my customers find the rescue pop-up annoying?How frequency and targeting are managed.
Won't discounting cannibalize my full price sales?How segmentation prevents discounting customers who would have paid full price.
Post-Purchase Upsell
The one click offer that runs before the thank you page.
What is Post Purchase Upsell?How the surface works.
Can a shopper see the Post Purchase Upsell for something they just bought?How we prevent showing items already in the order.
Merchant FAQ
Help addressing the most common objections and edge cases.
I have 23,000+ SKUs. Is this going to break?Why high SKU counts are not a problem.
My checkout abandonment is high. Is that normal?How checkout abandonment interacts with Conversion Cloud.
My dashboard shows zero or I can't tell if Conversion Cloud is live.How to verify Conversion Cloud is firing and tracking events.
Does Redo email or SMS my customers under Conversion Cloud?The boundary between Conversion Cloud and Recover.
How does billing work if I add a newly acquired brand to my account?Multi-store and acquired brand setups.
How do I give feedback or request a feature?How merchant input feeds the roadmap.
Can I turn a specific offer off quickly without filing a ticket?Self-serve toggles for live experiments.
Are LLM crawlers and bots inflating my conversion analytics?How we filter non-human traffic.
Getting Help