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Does Redo email or SMS my customers under Conversion Cloud?

The boundary between Conversion Cloud and Recover.

No. Conversion Cloud only uses on-site surfaces: Rescue Pop-ups, Post Purchase Upsell, Shipping AI, and Checkout Widgets. Outbound abandoned-cart email and SMS are part of Redo Recover, a separate product. If you'd like to add Recover, your analyst can loop in the Recover team.

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