Every account is paired with a Redo Analyst who runs everything end to end: install, model setup, experiments, segments, reporting, feature requests, and anything else that comes up. You can be as hands-on as you want to be. Drive the roadmap yourself, co-pilot with your analyst, or hand it off entirely. Most merchants land somewhere in the middle.
By default, you should not need to log in to the Redo dashboard to get value. Your analyst meets with you on whatever cadence fits your team. If you'd rather be in the tool every day building experiments and slicing segments yourself, that works too. The analyst shifts into a partner role rather than an operator one.