Redo

Video tutorial on how to use the Redo Helpdesk to provide customer service

Video - How to Use the Helpdesk: Customer Service Agent

Rules let you automate repetitive support work like routing, tagging, status changes, auto-replies, and AI responses, so your team only touches the tickets that need a human.

Automating your Helpdesk with Rules

Automatically bucket tickets so your team can focus on one group at a time instead of digging through the whole inbox.

Auto-organizing tickets into Views

Macros

Views and folders

Ticket assignment and routing

Tags and auto-tagging

Phone & Voice

Public replies vs. internal notes (and @mentions)

Merging tickets and merge suggestions

Enable your team to be providing top notch service

Helpdesk

Connect Facebook + Instagram

Explains what you can customize in the widget, how to update settings, and what isn’t configurable

Customer Widget Customization (How to set up livechat)

How to connect email for custom (non-gmail and non-outlook) emails

Connect Email (Custom Forwarding)

How to get postscript marketing messages in Redo support

Connect Postscript

How to connect integrations in Redo support

Connecting Integrations

Website

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.