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Integrate Redo events with Klaviyo

Details about integrating Redo with Klaviyo

Updated over a year ago

Wish to set up events in Klaviyo based on returns? Redo now offers a Klaviyo integration. You can set up Klaviyo events for two return events: Return Created and Returned Item.

How to set it up?

  1. Generate an API key for Redo by following the steps below:

    1. Sign in to Klaviyo and go to settings.

    2. Go to API keys and click Create Private API Key.

    3. Enter a name for the Private API Key, then choose to generate a Full Access Token or create a Custom Key. If you choose Custom Key, you must grant Full Access to the Events API Scope.

    4. Click Create and you'll be directed to a success screen, copy the generated API key. This is the only time it will be possible to view the key so make sure to copy it at this step.

    5. Send the key to support@getredo.com so we can set up the integration.

Redo will them establish the integration. Please email Redo at support@getredo.com for any questions or additional details.

Details on Klaviyo Events Redo can send:

  1. Return Created

    • Metric: Total return value

    • Properties:

      • ReturnId: Return ID

      • OrderRef: Shopify order name

      • NewOrderRef: Shopify new order name

      • Coverage: "covered" / "not covered"

      • Delivery: "label" , "pickup" , "none" (green return)

      • Quantity: Total quantity
        ​

  2. Return Created Item

    • Metric: Return value

    • Properties:

      • ReturnId: Return ID

      • Type: "refund" , "store_credit" , "exchange"

      • OrderRef: Shopify order name

      • NewOrderRef: Shopify new order name (if exists)

      • Coverage: "covered" / "not covered"

      • SKU

      • NewSKU (if exists)

      • ProductName

      • NewProductName (if exists)

      • VariantName

      • NewVariantName (if exists)

      • Quantity

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