Navigating the Summary Tab in the Redo Merchant Dashboard
The Summary tab in your Redo Merchant dashboard offers a clear visualization of key metrics related to your returns. This is the default view upon logging into Redo.
Key Metrics at a Glance
At the top of the Summary tab, you can quickly review:
Returns needing processing: Number of returns awaiting action
Returns in transit: Returns currently being shipped back
Active return rate (%): Percentage of active returns relative to sales
Returns Overview Graph
The central graph displays total returns, comparing:
Purple line: Current month's returns
Gray line: Previous month's returns
Return Reasons
To the right, find a detailed breakdown:
Reasons customers provide for returns
Specific items frequently returned
Added Revenue and Savings
The bottom section showcases financial insights, highlighting:
Savings: Calculated based on:
Average monthly fees competitors charge for return management platforms (typically $100–$1,000)
Shipping label costs covered entirely by Redo, saving you direct expenses
Upsell Revenue: Additional revenue generated through upselling
Upsell Returns: Number of returns converted into upsells
Types of Returns
At the very bottom, clearly identify the nature of returns your customers select:
Store credit
Exchanges
Refunds
Utilizing the Summary tab empowers you to efficiently monitor your returns and financial performance, enabling strategic decision-making for your business.