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Rise.ai Integration

Automatically issue store credit to your customers' Rise.ai wallets when you approve a return in Redo. Setup takes about 2 minutes.

When a customer chooses store credit as their refund method, Redo automatically sends the approved credit directly to the customer’s Rise.ai wallet — no manual processing required.

Customers are notified automatically, and credits are tied to the return ID to help prevent duplicate issuance.

💡 OAuth Connection
Redo connects securely to Rise.ai using OAuth for a faster, more reliable setup experience.

Before You Start

Make sure you have:

  • An active Rise.ai account with admin access

  • An active Redo account with admin access

  • A Shopify store

Currently, Redo’s Rise.ai integration is designed for Shopify stores.
While Rise.ai itself may support additional ecommerce platforms, non-Shopify implementations within Redo may require additional setup or custom support.

Step 1: Open the Rise.ai Integration Settings

In Redo:

  1. Go to Settings → Integrations

  2. Select Rise.ai

You’ll see:

  • A Not Connected status

  • An Enabled toggle

  • A Connect with Rise.ai button

Step 2: Connect Rise.ai

  1. Turn the Enabled toggle on

  2. Click Connect with Rise.ai

  1. A Rise.ai authorization popup will appear

  2. Log in with your Rise.ai admin account if prompted

  3. Review the requested permissions

  4. Click Authorize

Once complete:

  • The popup closes automatically

  • The status changes to Connected

  1. Click Save

✅ Your Rise.ai integration is now connected.

Step 3: Confirm Store Credit Is Routed Through Rise.ai

Go to:

Settings → Returns

Verify that store credit refunds are configured to issue through Rise.ai.

If you’re unsure, contact Redo support and we’ll confirm your configuration.

What Happens After a Return Is Approved

Once a return is approved for store credit:

  1. Redo calculates the approved credit amount

  2. Redo securely sends the credit to Rise.ai

  3. Rise.ai applies the credit to the customer’s wallet

    • If the customer doesn’t already have a wallet, one is created automatically

  4. The customer receives a store credit notification email

Redo also sends the customer’s:

  • Name

  • Email

  • Phone number

from the original Shopify order so Rise.ai can correctly match or create the wallet.

💡 Duplicate Protection
Every store credit transaction includes the return’s unique ID to help prevent duplicate credits from being issued during retries.

Managing Your Connection

Pause the Integration Temporarily

To stop sending store credits to Rise.ai without disconnecting:

  1. Turn the Enabled toggle off

  2. Click Save

Returns will continue processing normally, but no credits will be issued to Rise.ai until re-enabled.

Disconnect Rise.ai

  1. Click Disconnect

  2. Confirm the action

Switch to a Different Rise.ai Account

  1. Disconnect the current account

  2. Click Connect with Rise.ai

  3. Log in with the new Rise.ai account

Troubleshooting

“Failed to send store credit to Rise.ai”

Redo was unable to confirm the credit was created successfully.

To resolve:

  1. Open Rise.ai

  2. Search for the customer’s wallet

Then:

  • If the credit exists:

    • Click The credit was created, continue in Redo

  • If the credit does not exist:

    • Click Retry creating Rise.ai credit

The Authorization Popup Didn’t Open

Your browser may be blocking popups.

Allow popups for the Redo dashboard and try again.

“Failed to start Rise.ai authorization”

This is usually temporary.

Try connecting again. If the issue continues, contact Redo support.

Customer Name or Phone Number Is Incorrect

After a Rise.ai wallet is created, certain customer fields become locked within Rise.ai.

To update customer details:

  1. Open Rise.ai

  2. Edit the wallet directly there

FAQ

Does this work for non-Shopify stores?

Redo’s current Rise.ai integration is primarily designed for Shopify stores.

While Rise.ai itself may support additional ecommerce platforms, non-Shopify implementations within Redo may require additional setup or custom support. Contact Redo support for more information.

Can I view a customer’s Rise.ai balance inside Redo?

No.

For wallet balances, manual adjustments, expiration settings, or wallet management, log directly into Rise.ai.

What currency is store credit issued in?

Store credit is issued in your Shopify store currency.

Rise.ai locks the wallet currency when the wallet is first created.

How are partial returns handled?

Redo only issues store credit for the approved refund amount associated with the returned items.

Will customers receive an email notification?

Yes.

Customers receive your standard store-credit-issued notification email after the credit is successfully created.

Need Help?

Start a support chat or contact:

support@getredo.com

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