Merchants have complete access to your order information and return details. They can:
Resend any emails related to your return, including those containing either your QR code or shipping label
Check on the status of your return
Check on the status of your refund, gift card for store credit, or exchange
Assist with requests to modify the details of your return
Assist if you are having trouble creating a return request
In most cases, you can get in touch with a merchant by using any of the following methods:
Replying to your original order confirmation email
Sending an email to the merchant's email address
Using a contact form found on the merchant's website
Sending the merchant a message over social media