Introducing AI insights!
This agent pulls together return data and shopper feedback and turns it into clear, actionable reports, so you do not have to spend time exporting data or digging through it manually.
Here's what it surfaces:
• Granular shopper feedback: What they actually didn’t like, not just generic “too big/too small” return reasons.
• Recurring issues: Products or variants that keep coming back for the same reasons, pulling out granular reasons.
• Catalog patterns: Clusters of items with similar feedback and patterns
• Rate changes: Month-over-month shifts in return rates, exchange rates, and refunds, plus what may be driving them.
• Spikes and anomalies: Wrong-item sends and other unusual issues that deserve a closer look.
The agent gives you a clearer picture of what’s actually causing returns so you can spend your time on the fixes that move the needle such as product description changes, PDP updates, sizing guide changes, or running AB tests.
Detailed video walkthrough:
FAQs
Will my return conditions change?
No. Your return conditions will stay exactly the same. The only change is how return reasons are collected.
What does it cost?
It's completely free!
What's the shopper experience like?
Instead of selecting from multiple choice options, shoppers will see an open-ended prompt where they can describe why they're returning in their own words. View video below.
When will AI return reasons and AI Insights go live?
All merchants will be transitioned to AI return reasons by the end of January.
What will happen with my current return reasons?
As shoppers submit returns, our AI analyzes their responses and groups them into categories. Because of this, your return reasons will evolve over time as more data is collected.
Shopper experience: