Redo is a software company, not the online store where you made a purchase.
1.) Rescheduling Pickup
2.) Cancel for a Refund
3.) Getting a Return Label
Managing Package Pickup for Merchants
Redo's Package Pickup feature provides your customers with a convenient way to handle returns, allowing packages to be picked up directly from their preferred location.
Merchant Control
As a merchant, you have full control over scheduling aspects directly from your dashboard:
Rescheduling Pickup: Locate the return in your merchant dashboard, find the "Package Pickup" section, and click "Reschedule Pickup".
Canceling Pickup: Similarly, select "Cancel Pickup" in the same area. Upon cancellation:
Customers will receive a refund for the Package Pickup fee.
Customers must then drop off their return using the standard process.
Benefits for Merchants
Enhanced Customer Experience: Offering package pickup increases customer satisfaction and loyalty.
Reduced Operational Effort: Merchants can rely on Redo’s support team to handle all customer inquiries related to package pickups.
Cost-Effective: No additional costs for merchants; customers pay a nominal fee ($6-$10).
Flexibility: Easily manage exceptions by comping package pickup fees at your discretion.
FAQ for Merchants
Can I handle pickups for customers?
Yes, you can directly reschedule or cancel pickups in your merchant dashboard.What if the carrier misses a pickup?
Ensure the customer reschedules through the return portal and notify Redo support atsupport@getredo.comto address with the carrier.What happens if a customer drops off the package after paying for pickup?
Customers must cancel the pickup beforehand to receive a refund. No refund is issued if canceled afterward.Can I cover the pickup cost for my customers?
Yes. Click “Reschedule Pickup” on the return page and select "Charge Merchant."