# Redo Help Center

> Help center for Redo

## Returns

- [Redo Self Serve Onboarding](https://help.getredo.com/en/articles/8546711-redo-self-serve-onboarding.md): This walkthrough will take you step by step through the Redo setup
- [Managing Return Labels](https://help.getredo.com/en/articles/11542870-managing-return-labels.md)
- [Missing Draft Order / Resend Invoice](https://help.getredo.com/en/articles/11594811-missing-draft-order-resend-invoice.md): How to resend or edit the cost of an invoice
- [Needs Attention View](https://help.getredo.com/en/articles/12601278-needs-attention-view.md): Take quick action for returns and/or claims that need attention
- [Bundle CSV Upload](https://help.getredo.com/en/articles/11395003-bundle-csv-upload.md): Use CSV rows: parent SKU and child SKUs with quantities
- [Editing Return Requests in Redo](https://help.getredo.com/en/articles/10372164-editing-return-requests-in-redo.md): Adjusting prices on returns
- [How to Reset a Return](https://help.getredo.com/en/articles/8689111-how-to-reset-a-return.md): Quick help video of how to reset a return that has been rejected
- [Filing a Shipping Claim with Redo](https://help.getredo.com/en/articles/11489054-filing-a-shipping-claim-with-redo.md): If a package is lost or damaged, Redo will file a claim with the carrier for you; here's everything you need to know about the process
- [How to Waive an Outstanding Balance](https://help.getredo.com/en/articles/9200396-how-to-waive-an-outstanding-balance.md)
- [Package Pickup - Reschedule/Cancel/Get a Label](https://help.getredo.com/en/articles/10367050-package-pickup-reschedule-cancel-get-a-label.md): How to cancel for a refund or reschedule a package pickup
- [Processing Returns in Redo](https://help.getredo.com/en/articles/10771701-processing-returns-in-redo.md): A high level walkthrough of returns processing in Redo
- [Return Processing](https://help.getredo.com/en/articles/8400651-return-processing.md)
- [Global-E: Why Exchange Orders Cannot Generate a Global-E Label](https://help.getredo.com/en/articles/15282050-global-e-why-exchange-orders-cannot-generate-a-global-e-label.md): Explains why exchange orders are ineligible for Global-E shipping labels and what to expect when the error "Global-E Label Issue: Invalid orderId" appears.
- [Return Tracking Basics](https://help.getredo.com/en/articles/12832435-return-tracking-basics.md): Your set of emails that keep customers informed about their returns
- [Customer Return Portal](https://help.getredo.com/en/articles/8411461-customer-return-portal.md)
- [Return Policy Template](https://help.getredo.com/en/articles/9151315-return-policy-template.md): Examples of what you can put on your return policy to explain what Redo is
- [How to hide the Redo product from showing up in the “All Products” section of your Shopify store](https://help.getredo.com/en/articles/8437280-how-to-hide-the-redo-product-from-showing-up-in-the-all-products-section-of-your-shopify-store.md)
- [Redo Coverage Price](https://help.getredo.com/en/articles/8404556-redo-coverage-price.md): What determines the Redo coverage price
- [Return Type Settings Walkthrough](https://help.getredo.com/en/articles/9185102-return-type-settings-walkthrough.md): Walking through the adjustment settings and advanced options for the return type settings in the return flow
- [How to Exclude the Redo Product from Packing Slips](https://help.getredo.com/en/articles/9155595-how-to-exclude-the-redo-product-from-packing-slips.md)
- [Shopify Integration](https://help.getredo.com/en/articles/8411557-shopify-integration.md)
- [How to Prevent the Redo Product from Being Discounted in Shopify](https://help.getredo.com/en/articles/8392861-how-to-prevent-the-redo-product-from-being-discounted-in-shopify.md): Step-by-step help document on how to stop discounts from applying to the Redo product
- [Making Items Unreturnable](https://help.getredo.com/en/articles/10659112-making-items-unreturnable.md): Creating final sale items
- [Return Windows](https://help.getredo.com/en/articles/10659227-return-windows.md): Adjusting how long your customers have to return items
- [Hiding Redo from Product Recommendations](https://help.getredo.com/en/articles/10673354-hiding-redo-from-product-recommendations.md): This article outlines how a merchant can prevent the Redo product from appearing in product recommendations on their site
- [Redo Product showing Out of Stock](https://help.getredo.com/en/articles/11088870-redo-product-showing-out-of-stock.md): What to do when the Redo product is showing out of stock
- [Adding the Redo App Embed Block in your Shopify Theme](https://help.getredo.com/en/articles/11374029-adding-the-redo-app-embed-block-in-your-shopify-theme.md): How to add and remove Redo on your site using Shopify's App Embed functionality
- [Turning On Redo Coverage Validation to Prevent Fraud](https://help.getredo.com/en/articles/13132103-turning-on-redo-coverage-validation-to-prevent-fraud.md)
- [Gift Receipts - How gift receivers can make a return smoothly](https://help.getredo.com/en/articles/13287229-gift-receipts-how-gift-receivers-can-make-a-return-smoothly.md)
- [Returns Tab Overview](https://help.getredo.com/en/articles/8370571-returns-tab-overview.md)
- [Users Tab Overview](https://help.getredo.com/en/articles/9171499-users-tab-overview.md)
- [Return Flow Tab Overview](https://help.getredo.com/en/articles/8371009-return-flow-tab-overview.md)
- [Customer Portal Tab Overview](https://help.getredo.com/en/articles/8371151-customer-portal-tab-overview.md)
- [Automations Tab Overview](https://help.getredo.com/en/articles/8370734-automations-tab-overview.md)
- [Billing and Invoices Tab Overview](https://help.getredo.com/en/articles/8370960-billing-and-invoices-tab-overview.md)
- [Redo Invoice Deep Dive](https://help.getredo.com/en/articles/13338333-redo-invoice-deep-dive.md): A comprehensive guide for ecommerce accounting teams
- [Communication and Locations Tab Overview](https://help.getredo.com/en/articles/8380356-communication-and-locations-tab-overview.md)
- [Coverage Tab Overview](https://help.getredo.com/en/articles/8395903-coverage-tab-overview.md)
- [Exchanges Tab Overview](https://help.getredo.com/en/articles/8370998-exchanges-tab-overview.md)
- [Shipping Tab Overview](https://help.getredo.com/en/articles/9171416-shipping-tab-overview.md)

## Analytics

- [AI Insights](https://help.getredo.com/en/articles/13391127-ai-insights.md)
- [Revenue Metrics](https://help.getredo.com/en/articles/10910315-revenue-metrics.md): Filter and compare aggregate data across periods to analyze patterns
- [Return Rates](https://help.getredo.com/en/articles/10910384-return-rates.md): Track return rates by order, item, and revenue to optimize performance
- [Return Trends Graph](https://help.getredo.com/en/articles/10910432-return-trends-graph.md): Track daily return rates to refine strategy and forecast future returns
- [Submitted & Processing Metrics](https://help.getredo.com/en/articles/10910673-submitted-processing-metrics.md): Track submitted and processed returns to maintain efficiency and service quality
- [Return Reporting in Redo vs Shopify](https://help.getredo.com/en/articles/10756040-return-reporting-in-redo-vs-shopify.md): Understand key differences between Shopify and Redo return reporting
- [Summary Tab Overview](https://help.getredo.com/en/articles/8370509-summary-tab-overview.md)
- [Package Protection Overview](https://help.getredo.com/en/articles/9168825-package-protection-overview.md): How can you benefit from Redo's package protection program
- [Why Do Shopify & Redo Show Different Return Rates?](https://help.getredo.com/en/articles/13871349-why-do-shopify-redo-show-different-return-rates.md)
- [Key Operation Metrics](https://help.getredo.com/en/articles/10875033-key-operation-metrics.md): Track returns to improve efficiency, streamline operations, and enhance experience
- [Operations by User](https://help.getredo.com/en/articles/10875058-operations-by-user.md): Track returns created, approved, and processed to understand team productivity accurately
- [Claims](https://help.getredo.com/en/articles/10986157-claims.md): Track claims and protection adoption to improve trust, shipping, and support
- [Key Revenue Metrics](https://help.getredo.com/en/articles/10986172-key-revenue-metrics.md): Measure protection impact, claims, and resolutions to reduce losses and improve experience
- [Claims by Carrier](https://help.getredo.com/en/articles/10986175-claims-by-carrier.md): Analyze claims by carrier to improve shipping reliability and reduce risk
- [Products](https://help.getredo.com/en/articles/10875027-products.md): Track item returns, exchanges, and reasons to improve product performance
- [Variants](https://help.getredo.com/en/articles/10986396-variants.md): Analyze variant-level returns to improve product quality and inventory decisions
- [Product Details](https://help.getredo.com/en/articles/10986382-product-details.md): Analyze item-level metrics to reduce returns and improve product performance

## Shopper AI & Helpdesk

- [Shopper AI and Helpdesk Pricing](https://help.getredo.com/en/articles/11673216-shopper-ai-and-helpdesk-pricing.md): How pricing works for the Shopper AI agent and support helpdesk software
- [Explanation of Analytics](https://help.getredo.com/en/articles/12218475-explanation-of-analytics.md): This helps define the metrics found in home \> analytics \> support
- [How to set up Redo's AI support agent](https://help.getredo.com/en/articles/11566993-how-to-set-up-redo-s-ai-support-agent.md): Automate 50%+ of customer service responses
- [AI Agent Analytics Explanation](https://help.getredo.com/en/articles/11692773-ai-agent-analytics-explanation.md): Definitions of all analytics in the AI dashboard
- [Brand New Try On Functionality](https://help.getredo.com/en/articles/12921395-brand-new-try-on-functionality.md): Help your customers convert by letting them see what the item would look like on them!
- [Video - How to Use the Helpdesk: Customer Service Agent](https://help.getredo.com/en/articles/11727078-video-how-to-use-the-helpdesk-customer-service-agent.md): Video tutorial on how to use the Redo Helpdesk to provide customer service
- [Automating your Helpdesk with Rules](https://help.getredo.com/en/articles/15671820-automating-your-helpdesk-with-rules.md): Rules let you automate repetitive support work like routing, tagging, status changes, auto-replies, and AI responses, so your team only touches the tickets that need a human.
- [Auto-organizing tickets into Views](https://help.getredo.com/en/articles/15674928-auto-organizing-tickets-into-views.md): Automatically bucket tickets so your team can focus on one group at a time instead of digging through the whole inbox.
- [Macros](https://help.getredo.com/en/articles/15674959-macros.md)
- [Views and folders](https://help.getredo.com/en/articles/15675019-views-and-folders.md)
- [Ticket assignment and routing](https://help.getredo.com/en/articles/15675023-ticket-assignment-and-routing.md)
- [Tags and auto-tagging](https://help.getredo.com/en/articles/15675024-tags-and-auto-tagging.md)
- [Phone & Voice](https://help.getredo.com/en/articles/15707386-phone-voice.md)
- [Public replies vs. internal notes \(and @mentions\)](https://help.getredo.com/en/articles/15707405-public-replies-vs-internal-notes-and-mentions.md)
- [Merging tickets and merge suggestions](https://help.getredo.com/en/articles/15712959-merging-tickets-and-merge-suggestions.md)
- [Connect Facebook + Instagram](https://help.getredo.com/en/articles/9242184-connect-facebook-instagram.md): How to connect Meta to Redo Support
- [Customer Widget Customization \(How to set up livechat\)](https://help.getredo.com/en/articles/12111480-customer-widget-customization-how-to-set-up-livechat.md): Explains what you can customize in the widget, how to update settings, and what isn’t configurable
- [Connect Email \(Custom Forwarding\)](https://help.getredo.com/en/articles/9218405-connect-email-custom-forwarding.md): How to connect email for custom \(non-gmail and non-outlook\) emails
- [Connect Postscript](https://help.getredo.com/en/articles/12543085-connect-postscript.md): How to get postscript marketing messages in Redo support

## Order Management System \(OMS\)

- [Redo OMS \(Order Management System\) FAQ & Getting Started](https://help.getredo.com/en/articles/11590421-redo-oms-order-management-system-faq-getting-started.md)
- [Splitting Shipments with Redo OMS](https://help.getredo.com/en/articles/12111696-splitting-shipments-with-redo-oms.md): How to split one shipment into multiple shipments so that items ship in separate packages with their own labels
- [Partial Order Fulfillment using Scan-to-Verify](https://help.getredo.com/en/articles/12111748-partial-order-fulfillment-using-scan-to-verify.md): How to ship the available items now and leave the rest for later using Scan-to-Verify
- [Merging Shipments with Redo OMS](https://help.getredo.com/en/articles/12117889-merging-shipments-with-redo-oms.md): How to consolidate multiple shipments for the same customer into a single shipment to save time and shipping costs
- [Building Automations for Service Selection](https://help.getredo.com/en/articles/12117941-building-automations-for-service-selection.md): How to automatically map the customer’s requested service at checkout to the right carrier service
- [Building Automations for Package Selection](https://help.getredo.com/en/articles/12118008-building-automations-for-package-selection.md): How to auto-assign the right parcel type based on weight, quantity, or product rules
- [Set up your scanner](https://help.getredo.com/en/articles/14477385-set-up-your-scanner.md): See the video below for help setting up your scanner for faster, more accurate fulfillment in Redo OMS.

## Marketing

- [How to set up an Email Campaign](https://help.getredo.com/en/articles/12109885-how-to-set-up-an-email-campaign.md): Creating a one-off email campaign and choosing who it goes to
- [How to Schedule a Campaign](https://help.getredo.com/en/articles/12110224-how-to-schedule-a-campaign.md): How to schedule a draft email \(or SMS\) campaign to send at a future date and time
- [How to add an Audience to a Campaign](https://help.getredo.com/en/articles/12110387-how-to-add-an-audience-to-a-campaign.md): How to select segments for a new or existing campaign
- [How to set up an Automation](https://help.getredo.com/en/articles/12110128-how-to-set-up-an-automation.md): Creating an automated email or SMS that sends when a specific event is triggered \(e.g., order delivered, return requested\)
- [How to set up Triggers and what they are](https://help.getredo.com/en/articles/12110337-how-to-set-up-triggers-and-what-they-are.md): What triggers do and how to choose and configure one for an automation
- [Return Tracking Email Setup](https://help.getredo.com/en/articles/12329126-return-tracking-email-setup.md): Return tracking is the system of customizable emails and flows that can be enabled to proactively communicate return shipping tracking to customers.
- [How to Create a Segment](https://help.getredo.com/en/articles/12110890-how-to-create-a-segment.md): How to create new segments so you can target specific customer groups
- [Importing and Exporting Customer Lists](https://help.getredo.com/en/articles/12110708-importing-and-exporting-customer-lists.md): How to import customer lists with Redo’s help and how to export contacts from a segment
- [Where to find Customer Lists](https://help.getredo.com/en/articles/12110807-where-to-find-customer-lists.md): Where customer contacts live and how to view them
- [How to set up an Audience for a One-time Campaign](https://help.getredo.com/en/articles/12110960-how-to-set-up-an-audience-for-a-one-time-campaign.md): How to create the right segment and include it in a single-send campaign
- [How to access the Email Builder](https://help.getredo.com/en/articles/12111304-how-to-access-the-email-builder.md): Where to access the email builder and what to do if the page won’t load
- [What functionalities does the Email Builder support](https://help.getredo.com/en/articles/12111231-what-functionalities-does-the-email-builder-support.md): Content blocks and features available in the visual email builder and how to access them
- [How to Preview Emails in Mobile View](https://help.getredo.com/en/articles/12111279-how-to-preview-emails-in-mobile-view.md): How to switch to mobile view inside the email builder to confirm your email design looks good on smaller screens
- [Custom Styling Capabilities](https://help.getredo.com/en/articles/12111180-custom-styling-capabilities.md): Understanding the depths of custom styling and how to implement it within the Redo platform
- [How to use the SMS feature](https://help.getredo.com/en/articles/12110575-how-to-use-the-sms-feature.md): How to send SMS as a one-off campaign or as part of an automation
- [Handling Inbound Replies](https://help.getredo.com/en/articles/12110649-handling-inbound-replies.md): What happens when customers reply to your emails or SMS and how to route those replies

## Conversion Cloud

- [Conversion Cloud](https://help.getredo.com/en/articles/14855649-conversion-cloud.md): How to understand, set up, and get the most out of Redo's Checkout Optimization product.
- [What is Conversion Cloud](https://help.getredo.com/en/articles/14855662-what-is-conversion-cloud.md): An overview of the product.
- [Who runs Conversion Cloud for my store](https://help.getredo.com/en/articles/14855672-who-runs-conversion-cloud-for-my-store.md): How our model works and what you should expect.
- [What if I'm already using another conversion tool](https://help.getredo.com/en/articles/14855676-what-if-i-m-already-using-another-conversion-tool.md): How Conversion Cloud coexists with the most common cart and upsell tools.
- [How Conversion Cloud pricing works](https://help.getredo.com/en/articles/14855682-how-conversion-cloud-pricing-works.md): Pricing models available.
- [Is there a contract or minimum commitment?](https://help.getredo.com/en/articles/14855689-is-there-a-contract-or-minimum-commitment.md): How cancellation and renewal work.
- [What counts as a "completed order" for billing?](https://help.getredo.com/en/articles/14855699-what-counts-as-a-completed-order-for-billing.md): How we define the order events you are charged on \(per order pricing\).
- [What is the Rescue Pop-up?](https://help.getredo.com/en/articles/14855707-what-is-the-rescue-pop-up.md): The core surface.
- [How does the pop-up decide who to show an offer to?](https://help.getredo.com/en/articles/14855735-how-does-the-pop-up-decide-who-to-show-an-offer-to.md): The Predictive Conversion model behind the Rescue Pop-up.
- [How long does the model take to train?](https://help.getredo.com/en/articles/14855743-how-long-does-the-model-take-to-train.md): Training timelines and what changes once the model goes live.
- [Will my customers find the rescue pop-up annoying?](https://help.getredo.com/en/articles/14855747-will-my-customers-find-the-rescue-pop-up-annoying.md): How frequency and targeting are managed.
- [Won't discounting cannibalize my full price sales?](https://help.getredo.com/en/articles/14855749-won-t-discounting-cannibalize-my-full-price-sales.md): How segmentation prevents discounting customers who would have paid full price.
- [What is Post Purchase Upsell?](https://help.getredo.com/en/articles/14855755-what-is-post-purchase-upsell.md): How the surface works.
- [Can a shopper see the Post Purchase Upsell for something they just bought?](https://help.getredo.com/en/articles/14855763-can-a-shopper-see-the-post-purchase-upsell-for-something-they-just-bought.md): How we prevent showing items already in the order.
- [I have 23,000+ SKUs. Is this going to break?](https://help.getredo.com/en/articles/14856551-i-have-23-000-skus-is-this-going-to-break.md): Why high SKU counts are not a problem.
- [My checkout abandonment is high. Is that normal?](https://help.getredo.com/en/articles/14856595-my-checkout-abandonment-is-high-is-that-normal.md): How checkout abandonment interacts with Conversion Cloud.
- [My dashboard shows zero or I can't tell if Conversion Cloud is live.](https://help.getredo.com/en/articles/14856633-my-dashboard-shows-zero-or-i-can-t-tell-if-conversion-cloud-is-live.md): How to verify Conversion Cloud is firing and tracking events.
- [Does Redo email or SMS my customers under Conversion Cloud?](https://help.getredo.com/en/articles/14856658-does-redo-email-or-sms-my-customers-under-conversion-cloud.md): The boundary between Conversion Cloud and Recover.
- [How does billing work if I add a newly acquired brand to my account?](https://help.getredo.com/en/articles/14856681-how-does-billing-work-if-i-add-a-newly-acquired-brand-to-my-account.md): Multi-store and acquired brand setups.
- [How do I give feedback or request a feature?](https://help.getredo.com/en/articles/14856683-how-do-i-give-feedback-or-request-a-feature.md): How merchant input feeds the roadmap.
- [Can I turn a specific offer off quickly without filing a ticket?](https://help.getredo.com/en/articles/14856685-can-i-turn-a-specific-offer-off-quickly-without-filing-a-ticket.md): Self-serve toggles for live experiments.
- [Are LLM crawlers and bots inflating my conversion analytics?](https://help.getredo.com/en/articles/14856688-are-llm-crawlers-and-bots-inflating-my-conversion-analytics.md): How we filter non-human traffic.
- [Getting Help](https://help.getredo.com/en/articles/14856970-getting-help.md)

## Integration Documents

- [Recharge Integration Setup](https://help.getredo.com/en/articles/9189728-recharge-integration-setup.md)
- [Shiphero Integration Setup](https://help.getredo.com/en/articles/9189736-shiphero-integration-setup.md)
- [Vajro Integration Setup](https://help.getredo.com/en/articles/9189738-vajro-integration-setup.md)
- [Tapcart Integration Setup](https://help.getredo.com/en/articles/9189737-tapcart-integration-setup.md)
- [Flexport Integration Setup](https://help.getredo.com/en/articles/9189735-flexport-integration-setup.md)
- [Rise.ai Integration Setup](https://help.getredo.com/en/articles/9189734-rise-ai-integration-setup.md)
- [Gorgias Integration Setup](https://help.getredo.com/en/articles/8896974-gorgias-integration-setup.md)
- [Integrate Redo events with Klaviyo](https://help.getredo.com/en/articles/9377480-integrate-redo-events-with-klaviyo.md): Details about integrating Redo with Klaviyo
- [ShipBob Integration](https://help.getredo.com/en/articles/11553879-shipbob-integration.md)
- [Rise.ai Integration](https://help.getredo.com/en/articles/15017653-rise-ai-integration.md): Automatically issue store credit to your customers' Rise.ai wallets when you approve a return in Redo. Setup takes about 2 minutes.

## Adding Shopify App Blocks for Redo

- [Adding App Blocks for Redo Reviews](https://help.getredo.com/en/articles/11511592-adding-app-blocks-for-redo-reviews.md): How to add the Shopify app block for the Reviews PDP Stars block and the Reviews PDP Block
- [Adding the Returns Checkout Extensibility App Block](https://help.getredo.com/en/articles/11516984-adding-the-returns-checkout-extensibility-app-block.md): How to add the Shopify app block for Returns coverage on your checkout page
- [Adding the Contact Us App Block](https://help.getredo.com/en/articles/11517008-adding-the-contact-us-app-block.md): How to add the Shopify app block for Redo's Contact Us form for the Redo Support product
- [Adding the Customer Support Widget & Concierge App Blocks to your Online Store](https://help.getredo.com/en/articles/11517096-adding-the-customer-support-widget-concierge-app-blocks-to-your-online-store.md): How to add Redo's Customer Support chat widget & Redo's Concierge PDP app block to your online store

## Try First!

- [Try First Communications](https://help.getredo.com/en/articles/11826810-try-first-communications.md): Shopper communications with Try First
- [Installing Try First on your store](https://help.getredo.com/en/articles/11826415-installing-try-first-on-your-store.md): Get started and install Try First
- [Managing Try First Orders](https://help.getredo.com/en/articles/11826468-managing-try-first-orders.md): How to manage and solve Try First order issues
- [What is Try First?](https://help.getredo.com/en/articles/11826385-what-is-try-first.md): Introduction to Try First

## Order Editing

- [How to Set Up Order Editing on the Thank You Page](https://help.getredo.com/en/articles/13265407-how-to-set-up-order-editing-on-the-thank-you-page.md): Save magnitudes of operational and costs while driving upsells
- [Actions Order Editing](https://help.getredo.com/en/articles/13331402-actions-order-editing.md): How actions for Redo Order Editing works with Shopify
- [How to set up OE with Shopify Tags \(Shiphero\)](https://help.getredo.com/en/articles/13338166-how-to-set-up-oe-with-shopify-tags-shiphero.md): Ensuring order edits correctly update inventory in Shiphero and other softwares

## International Returns

- [Customer FAQs](https://help.getredo.com/en/articles/13635701-customer-faqs.md)
- [Redo Managed Returns — Services and Standard Operating Procedures \(SOPs\)](https://help.getredo.com/en/articles/13636489-redo-managed-returns-services-and-standard-operating-procedures-sops.md): Redo Managed Returns consists of three core service categories, which can be combined depending on merchant needs.
- [Redo Managed Returns — Service Level Agreements \(SLAs\)](https://help.getredo.com/en/articles/13637233-redo-managed-returns-service-level-agreements-slas.md): Redo Managed Returns operates under clearly defined SLAs covering logistics, processing, and platform availability.
- [Redo Managed Returns \(Including Cross-Border\) FAQs](https://help.getredo.com/en/articles/13637779-redo-managed-returns-including-cross-border-faqs.md): These are general FAQs that may help you!
- [How to submit return requests using the Customer Portal](https://help.getredo.com/en/articles/13638784-how-to-submit-return-requests-using-the-customer-portal.md)
- [Sort](https://help.getredo.com/en/articles/13640810-sort.md): The Sort station is the first checkpoint for all packages returned to the warehouse. A hub associate's job is to scan each package and sort it into the correct bin for the next step in the process.
- [Verify: Overview](https://help.getredo.com/en/articles/13640515-verify-overview.md): This guide provides an overview of the verification process from logging in to the Redo Admin and recording the condition of return items, to what to do if no matching items are received and how to...
- [Verify for Consolidation Only](https://help.getredo.com/en/articles/13638981-verify-for-consolidation-only.md)
- [Verify for Grading](https://help.getredo.com/en/articles/13639019-verify-for-grading.md): During Verification, all items from returns that require Grading are packaged individually in poly bags and each identified with their own inventory item License Plate.
- [Grade](https://help.getredo.com/en/articles/13640798-grade.md)
- [Grade \(Old Hub App\)](https://help.getredo.com/en/articles/13641856-grade-old-hub-app.md)
- [Fulfillment Operations](https://help.getredo.com/en/articles/13639039-fulfillment-operations.md)
- [Create Fulfillment](https://help.getredo.com/en/articles/13639072-create-fulfillment.md): This guide covers how to create fulfillment orders for RMA consolidation and inventory item consolidation back to the merchant.
- [License Plating](https://help.getredo.com/en/articles/13640436-license-plating.md)
- [Overview: Using the Redo/ReturnBear Drop-off App](https://help.getredo.com/en/articles/13640818-overview-using-the-redo-returnbear-drop-off-app.md)
- [\[Tablet Camera\] Accepting returns with a return QR code](https://help.getredo.com/en/articles/13641464-tablet-camera-accepting-returns-with-a-return-qr-code.md)
- [\[Tablet Camera\] Accepting returns without a return QR code](https://help.getredo.com/en/articles/13641658-tablet-camera-accepting-returns-without-a-return-qr-code.md)
- [\[Hand Scanner\] Accepting returns without a return QR code](https://help.getredo.com/en/articles/13641782-hand-scanner-accepting-returns-without-a-return-qr-code.md)
- [Creating outbound shipments via courier](https://help.getredo.com/en/articles/13641829-creating-outbound-shipments-via-courier.md)
- [Overview: Processing returns at a Redo Hub](https://help.getredo.com/en/articles/13641840-overview-processing-returns-at-a-redo-hub.md)
- [Receiving and fulfilling MFF orders at a Redo Hub](https://help.getredo.com/en/articles/13641845-receiving-and-fulfilling-mff-orders-at-a-redo-hub.md)
- [Warehouse](https://help.getredo.com/en/articles/13641862-warehouse.md)
- [Unknown Item Flow](https://help.getredo.com/en/articles/13641870-unknown-item-flow.md)
- [Return Point Partners: Frequently Asked Questions](https://help.getredo.com/en/articles/13641904-return-point-partners-frequently-asked-questions.md): Find answers to common questions pertaining to accepting and processing returns using the Redo/ReturnBear Drop-off App.
- [Hub Partners: Frequently Asked Questions](https://help.getredo.com/en/articles/13653125-hub-partners-frequently-asked-questions.md)
- [Handling Undeclared items](https://help.getredo.com/en/articles/13653223-handling-undeclared-items.md)
- [Handling exception cases](https://help.getredo.com/en/articles/13653348-handling-exception-cases.md): Exception cases occur when Redo manually intervenes on behalf of the merchant in order to complete a return request
- [Scanning canvas bags](https://help.getredo.com/en/articles/13653362-scanning-canvas-bags.md)
- [Ordering Redo-provided materials](https://help.getredo.com/en/articles/13653372-ordering-redo-provided-materials.md)
- [Issues logging in to the Redo Drop-off App](https://help.getredo.com/en/articles/13653417-issues-logging-in-to-the-redo-drop-off-app.md)
- [Issues scanning Redo/ReturnBear QR bags](https://help.getredo.com/en/articles/13653423-issues-scanning-redo-returnbear-qr-bags.md)
- [Redo Managed Returns — Onboarding Requirements](https://help.getredo.com/en/articles/13861864-redo-managed-returns-onboarding-requirements.md): Successful onboarding depends on complete operational, technical, and compliance data from the merchant.
- [\[Hand Scanner\] Accepting returns with a return QR code](https://help.getredo.com/en/articles/13862027-hand-scanner-accepting-returns-with-a-return-qr-code.md)
- [\(HUB\) Service Definitions and Standard Operating Procedures \(SOPs\)](https://help.getredo.com/en/articles/13920536-hub-service-definitions-and-standard-operating-procedures-sops.md)
- [How to Get Help with Your Redo Return](https://help.getredo.com/en/articles/13622037-how-to-get-help-with-your-redo-return.md): If you are returning an item to a store that uses Redo and you run into any issues, the most important thing to know is that you should contact the merchant \(the store\) directly.

## Reclaim Chargebacks 

- [What is Reclaim?](https://help.getredo.com/en/articles/14061193-what-is-reclaim.md)
- [Pricing](https://help.getredo.com/en/articles/14061197-pricing.md)
- [How Evidence Works](https://help.getredo.com/en/articles/14061218-how-evidence-works.md)
- [Timeline and Automation](https://help.getredo.com/en/articles/14061233-timeline-and-automation.md)
- [PayPal](https://help.getredo.com/en/articles/14061242-paypal.md)

## EU Withdrawals

- [Redo: A Free Solution for the EU Right of Withdrawal Requirement](https://help.getredo.com/en/articles/15546718-redo-a-free-solution-for-the-eu-right-of-withdrawal-requirement.md)

## Redo Supplies

- [Redo Supplies](https://help.getredo.com/en/articles/16056388-redo-supplies.md): Redo now offers warehouse supplies for merchants! Shop now within your Redo app.