For merchants using Redo OMS.
Before you start
Go to Order Management > Orders > Ready to Ship
Choose an order that still has unfulfilled items (status = Open)
Make sure you know which items and quantities need to move to a new shipment
Tip: Splitting is helpful when items ship from different locations, require different packaging, or need to go out on different days
Split the shipment
Open the shipment
In Ready to Ship, click the order to open the side drawer
Check details
Confirm the shipping service shown and review the items and quantities
Click Split shipment in the items display
The split dialog opens
Choose items to move
Enter the quantity to move for each item
Example: if there are 2 of the same item, move 1 to create a new shipment
Click Confirm
The original shipment is reduced and a new shipment is created
After the split
The original shipment shows the reduced quantities
A new shipment appears with the moved items
Both shipments are in Open status
Each shipment requires its own shipping label
To see all shipments under the order, click the order number and review the list
Note: Split shipments are tracked separately but remain linked to the same order
Key notes
Verify item quantities and service before printing labels
You can repeat Split shipment again if you need more than two shipments
Use clear internal notes on the order if the split has special handling
FAQs
Will splitting change the order in Shopify?
Splitting creates additional shipments inside Redo for the same order. The order remains linked; fulfillment updates sync when labels are created and shipments are processed.
Can I merge shipments back together later?
Yes. If the situation changes, you can use Merge shipments to consolidate eligible shipments.
Do discounts or packing slips carry over automatically?
Each shipment has its own label and packing slip. Review packing slip contents for each shipment before printing.
Need more help?
If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.