Shopper AI Pricing
What counts as a “resolution”?
A resolution is when the AI fully handles a customer conversation without human help. This includes:
Understanding the issue
Having the correct knowledge and permissions
Taking the correct action
If the AI is unable to handle the customer conversation for one of the above reasons, it hands off to a human.
You are not charged if:
The AI can’t handle the request and escalates to a human
A human steps in at any point
The AI gets a CSAT score of 1–3 (if enabled)
How do volume discounts work?
We use resolution-based pricing — you only pay when the AI resolves a conversation, but as it resolves more, the price you pay per resolution decreases!
Pricing is tiered, and prices decrease as usage increases:
First 50 resolutions: $0.95 each
Next 50: $0.9 each
Next 200: $0.85 each
Example: 253 resolutions
First 50 × $0.95 = $47.50
Next 50 × $0.90 = $45.00
Next 153 × $0.85 = $130.05
Total: $222.55
Average cost: $0.88 per resolution
Summary
You’re only charged for fully resolved conversations
No charge if a human steps in or if confidence is too low
Pricing drops as usage grows
Helpdesk Software Pricing
The helpdesk is free if you're using AI to handle 50%+ of your team’s tickets. So this only applies if you use:
You only pay for tickets that a human replies to
Spam does not count
Auto responders set up with rules do not count
This is different from just "tickets replied to" since in other tools, this includes automations and the AI.
AI-handled tickets not only reduce human work but also make an equal number of human tickets free.
Example:
Before AI: 500 human replies = $100/month.
With AI at 30% automation:
150 tickets handled by AI.
350 human replies – 150 AI freebies = 200 billable tickets = $40/month.
Plus, AI tickets are billed separately at a lower rate.
At 50% automation:
250 AI tickets make all 250 human tickets free = $0 for human replies.
You only pay for AI tickets (cheaper) and save big on support costs.
Bottom line: The more tickets AI handles, the less you pay for humans — and after 50% automation, human ticket costs go to $0. Otherwise, based on your usage throughout the month
Helpdesk Pricing Table:
Human Replies | Support Platform Price |
50 | $10.00 |
100 | $20.00 |
300 | $60.00 |
500 | $100.00 |
750 | $150.00 |
1000 | $200.00 |
1500 | $300.00 |
2000 | $400.00 |
2500 | $500.00 |
3250 | $650.00 |