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Connect Email (Custom Forwarding)

How to connect email for custom (non-gmail and non-outlook) emails

Updated over a week ago

  1. Navigate to the Redo merchant dashboard -> Settings -> Channels-> Email -> Connect

  2. Enter email & input desired display name

  3. Confirmation email to support email (from Postmark)

  4. Copy given support.getredo.com email address

  5. Example: set up forwarding in Outlook -> Settings -> Mail -> Forwarding -> Add a forwarding address -> enable forwarding -> Paste in the given support.getredo.com email address & check “Keep a copy of forwarded messages"

  6. Set up DNS record input before verifying email (where the website domain was purchased)

    1. See guides below for DNS record input steps

  7. Verify Email in Channels > Email > Manage > Verify

DNS Record Guides

GoDaddy

  1. On the main GoDaddy Hub, navigate to All Products -> Domains -> Portfolio -> Choose correct domain relating to your website and select the 3 dots -> edit DNS

  2. Add New Record -> Paste in respective TXT and CNAME records from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info

Shopify

  1. Navigate to Settings -> Domains -> Edit DNS settings

  2. Click Add Custom Record -> Input TXT and CNAME from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info

Google Domains

  1. Navigate to All my domains -> DNS -> Manage custom records

  2. Create new record -> Input both TXT & CNAME records from Redo settings -> Channels -> Manage under Email -> Support Email DNS Info

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