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0:00 Today we're going to be going over the shipping tab within the Merchant Redo Dashboard. Here in locations, we have the option to select multiple locations and add new locations.
0:13 Each of these locations can have different shipping addresses as you see. Here we can also add specific conditions like customer country or collections or have a standard one that if it isn't with a specific collection or a specific country, it'll go to a main address.
0:31 You also can add new addresses. This is where you can do select the types, returns, or claims and select all these different options like damage products go to a specific location or price of products with a specific location.
0:45 SK SKios go to a different location. You can do original shipping location or fixed location and add a location within Shopify that you have.
1:00 within this. We have the option to include packing sets or exclude packing sets with that toggle. Also, if a customer is offered for a refund or an exchange, you have the option to deduct the label from the refund.
1:17 The cost of the label from the refund or deduct it from the cost of store credit. Those are poggles that you can select on and off.
1:26 We also have custom packing instructions. You can use this default packing instruction. Which is a toggle on. Use these if you don't want to use the default instructions.
1:39 Toggle it off and then add whatever you would like there. That is the shipping settings within the merchant.
1:49 Support.
Understanding the Shipping Tab in the Merchant Redo Dashboard
The Shipping tab in your Merchant Redo Dashboard allows you to efficiently manage shipping locations, conditions, and packing settings for returns and claims.
Managing Locations
Multiple Locations: Select or add multiple shipping locations, each with unique addresses.
Conditional Routing: Set conditions based on customer country, product collections, or use a default location for unspecified scenarios.
Adding and Customizing Addresses
Choose the types of returns or claims each address will handle (e.g., damaged products, specific price ranges, or SKUs).
Determine whether items ship to the original shipping location or to a fixed Shopify location.
Packing Set Options
Include or exclude packing sets: Toggle to include or exclude packing materials with shipments.
Refund and Store Credit Options
Label Deduction: You have the option to deduct the cost of the shipping label from:
Refund amounts.
Store credit provided to customers.
Toggle these options on or off based on your preferences.
Custom Packing Instructions
Default Instructions: Use preset instructions or toggle off to input custom packing guidelines tailored to your specific needs.
Efficient management of your shipping settings ensures streamlined logistics and a better customer experience.