Order Statuses and Mixed Carts
When a Try First order is placed, Redo authorizes the shopper’s card. In systems like Shopify, Try Now orders display as “Authorized” for fully try‑before‑you‑buy orders or “Partially Paid” for mixed carts. A mixed cart occurs when a shopper buys some items outright and tries others
At the end of the trial, orders with kept items change to “Paid” after capture
Inventory and Operations
Try Now notes that Try Before You Buy programs increase order volume and size, but inventory turnover can be faster because trials (e.g., 7–10 days) are shorter than typical return policies (e.g., 30 days) For Redo, consider:
Depth: Ensure you have enough inventory to support increased orders
Restocking: Returned items come back quicker; have processes to restock promptly
Data analytics: Monitor keep and return rates to inform merchandising.
Editing Orders
Shoppers may occasionally want to remove items after placing a Try First order. Limited order editing is allowed: you can remove items from fully Try First or mixed‑cart orders, but you cannot increase quantities.
Pricing & Fees
Try Now charges a platform fee (2.75% of net order value + $0.79 per order). Redo’s pricing may differ; consult your Redo agreement. Regardless of the fee structure, note that:
Fees are assessed on the net amount captured after returns
Upfront installation is free; there are no long‑term commitments
Non‑refundable fees (e.g., shipping or restocking) can be added. In Try Now, merchants can specify a flat or percentage fee to be charged if all items are returned Redo supports similar functionality; speak to your account manager for setup.
Trial Management
Trial start: The trial begins when the carrier marks the package as delivered.
Trial length: Set the number of days shoppers have to try items.
Extending trials: Merchants with appropriate permissions can extend a trial (e.g., due to shipping delays). Try Now allows extensions up to 45 days; Redo offers similar controls.
Shipping Delays & Lost Packages
If shipping delays occur, you can extend the shopper’s trial to ensure they have adequate time to try their items. For lost or undeliverable orders, Redo recommends either:
Cancel and repurchase – Cancel the order and ask the shopper to place a new Try First order. If the trial has already started, capture the original authorization and immediately refund it.
Reship – Reship the items. The existing authorization covers the new shipment, but returns must be processed under the original order number.
Returns & Exchanges
Try First orders follow your existing return policies. If there are fees or restocking charges for regular returns, they also apply to Try First orders. Since Redo’s platform handles returns natively, you can process returns or exchanges without a separate returns management system.
Further customization of returns for Try First items can be discussed with your Account Manager.
If a shopper returns items that are damaged, you can charge them because a valid authorization is maintained until returns are processed by default.