Installing Try First on Your Store
Try First is integrated into Redo’s merchant portal. If you already use Redo for returns, contact your account manager to enable Try First and get access to the Try First controls.
Selecting Eligible Products
To maximize conversion rates and customer lifetime value, we recommend enabling Try First on all resellable products. Try Now’s experience shows that offering Try Now broadly leads to higher conversion and incremental revenue. However, you should exclude:
Final sale items (e.g., clearance or items marked non‑returnable)
Non‑resellable items (e.g., perishables, personal care products).
Customized or monogrammed products
Adding or Removing Products
Within the Redo merchant portal, you can bulk enable or disable Try First. Try Now merchants often enable the program for all eligible products and then use a rules engine to hide it for final sale items. In Redo, you can:
Bulk add Try First: Add the Try First purchase option to all products through your store’s admin console.
Bulk remove Try First: Remove Try First from selected products when they become final sale or non‑returnable.
Single product control: In your product settings, you can select which variants have the Try First purchase option.
Showing or Hiding the Try First Option
To manage the visibility of the Try First button, you can apply product tags. Try Now’s Button Visibility Rules feature automatically shows or hides the Try Now option based on tags. For example, you can:
Show Try First on all products except those tagged “finalsale.”
Hide Try First on low‑stock products by tagging them “LowStock” (most Try Now merchants don’t recommend this because Try Now orders are returned faster than regular orders).
Automatically enable Try First on new products that don’t carry exclusion tags.
After updating rules, sync products so Redo applies the changes across your catalog.
Configuring Trial and Charge Delays
Trial length: Decide how long shoppers have to try items. The trial begins when the package is delivered.
Post‑trial capture delay: You can set a small delay (e.g., 1–2 days) between the end of the trial and automatic capture to give shoppers time to process returns.
Testing Your Shopper Flow
Before launching Try First publicly, place a test order to verify the shopper experience. Try Now recommends placing a Try Now order and canceling it to avoid payment. In Redo:
Add an eligible product to your test cart.
Proceed to checkout and ensure the Try First button appears correctly on the product page and in the cart.
Verify the checkout messages: items marked “Try First,” amount due today, and amount if kept
Complete the order and cancel it via your admin to void the authorization.