Try First is Redo’s try‑before‑you‑buy program. It allows shoppers to try selected products at home, only paying for items they choose to keep. This shopping model solves the common problem of online shoppers hesitating to purchase without physically experiencing a product. The Try First process lets them receive items, try them, decide which items to keep, and return the rest.
Try Before You Buy for shoppers:
Choose items – Shoppers browse your store and add products eligible for Try First (if added as an option).
Checkout with a card hold – During checkout, shoppers are not charged upfront. Instead, their card is authorized to verify that sufficient funds are available and to cover the cost of any items they keep.
Trial period starts at delivery – Once the order is delivered, the trial begins. Redo’s system uses package tracking to start the trial on the delivery date. If a delivery event isn’t recorded, the trial starts 10 days after order placement.
Decision and returns – Before the trial ends, shoppers decide which items to keep. They return any unwanted items through Redo’s native returns portal. At the end of the trial, their card is automatically charged for items they keep.
Try Before You Buy for merchants:
Order placement and fulfillment – When a shopper places a Try First order, Redo’s system authorizes the shopper’s card and releases fulfillment. Once authorized, you can ship items.
Capture or refund – After the trial period, payment is captured automatically for items kept. If shoppers return items through Redo’s return portal, Redo calculates the net amount and captures only what is owed.
Key features
No upfront payment: Only an authorization hold is placed on the shopper’s card
Configurable trial length: Merchants choose how long shoppers have to try items
Configurable product & cart settings: Merchants choose what products to offer Try First on, as well as limits on Try First items in a cart, Try First value in a cart, and limits on the number of the same Try First items in a cart.
Configurable coverage: Merchants can choose to leave coverage on, or off as an option based on return rates.
Native returns platform: Redo handles returns within its own portal, so no third‑party return integration is necessary (unlike other competitors). This means we can handle bundled returns, restocking fees, exchanges seamlessly
Automatic payment capture: After the trial, Redo automatically captures payment for kept items only.
Merchant control: Merchants can extend trials, add fees, or customize which products participate.
Shopper Benefits
Try products in the comfort of their home without immediate financial commitment.
Experience an easy returns process through Redo’s portal – no need to contact support unless there’s a problem.
Receive helpful email and SMS communications at key moments (order confirmation, trial start, trial end, returns, receipts and feedback) (SMS requires SMS marketing)
Only pay for what they keep.