What counts as a “resolution”?
A resolution is when the AI fully handles a customer conversation without human help. This includes:
Understanding the issue
Having the correct knowledge and permissions
Taking the correct action
If the AI is unable to handle the customer conversation for one of the above reasons, it hands off to a human.
You are not charged if:
The AI can’t handle the request and escalates to a human
A human steps in at any point
The AI gets a CSAT score of 1–3 (if enabled)
How do volume discounts work?
We use resolution-based pricing — you only pay when the AI resolves a conversation, but as it resolves more, the price you pay per resolution decreases!
Pricing is tiered, and prices decrease as usage increases:
First 50 resolutions: $0.95 each
Next 50: $0.9 each
Next 200: $0.85 each
Example: 253 resolutions
First 50 × $0.95 = $47.50
Next 50 × $0.90 = $45.00
Next 153 × $0.85 = $130.05
Total: $222.55
Average cost: $0.88 per resolution
Summary
You’re only charged for fully resolved conversations
No charge if a human steps in or if confidence is too low
Pricing drops as usage grows