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AI Resolution Pricing

How does pricing work for the AI agent?

Updated over a month ago

What counts as a “resolution”?
A resolution is when the AI fully handles a customer conversation without human help. This includes:

  • Understanding the issue

  • Having the correct knowledge and permissions

  • Taking the correct action

If the AI is unable to handle the customer conversation for one of the above reasons, it hands off to a human.


You are not charged if:

  • The AI can’t handle the request and escalates to a human

  • A human steps in at any point

  • The AI gets a CSAT score of 1–3 (if enabled)


How do volume discounts work?
We use resolution-based pricing — you only pay when the AI resolves a conversation, but as it resolves more, the price you pay per resolution decreases!

Pricing is tiered, and prices decrease as usage increases:

  • First 50 resolutions: $0.95 each

  • Next 50: $0.9 each

  • Next 200: $0.85 each

Example: 253 resolutions

  • First 50 × $0.95 = $47.50

  • Next 50 × $0.90 = $45.00

  • Next 153 × $0.85 = $130.05

Total: $222.55
Average cost: $0.88 per resolution


Summary

  • You’re only charged for fully resolved conversations

  • No charge if a human steps in or if confidence is too low

  • Pricing drops as usage grows

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