Getting Started with Redo OMS
What is Redo OMS?
Redo OMS is a modern order management system that helps you streamline your fulfillment process. It integrates seamlessly with your Shopify store and other sales channels to manage orders, print labels, and track shipments all in one place.
How is Redo OMS different from ShipStation?
Redo OMS offers several key advantages:
Real-time two-way sync with Shopify (changes made in either system update instantly)
Auto-batching that automatically groups your orders for efficient processing
Cleaner, more intuitive interface that's easier to navigate
More powerful automations to streamline your workflow
Scan-to-verify feature to reduce shipping errors
Shipping & Carriers
Which carriers does Redo OMS support?
Redo OMS supports all major carriers:
USPS - Ideal for packages under 2 pounds
FedEx - Ground and expedited options available
UPS - Ground and expedited options available
Amazon Shipping - Available for high-volume merchants in select ZIP codes
You can bring your own carriers to our software as well. This is something to discuss with one of our sales engineers who can help you run a pricing analysis and see if our rates can save you money.
What insurance coverage is included?
All shipments include $100 of carrier-provided insurance at no additional cost. If you need coverage beyond $100, you can purchase additional insurance at competitive rates through Redo OMS.
Can I ship internationally with Redo OMS?
Yes, Redo OMS supports international shipping. You can configure whether duties are:
Paid by the customer at checkout (DDP - Delivered Duty Paid)
Paid by the customer upon delivery (DDU - Delivered Duty Unpaid)
Pro tip: Always include printed commercial invoices with international shipments to avoid customs delays.
Order Processing & Management
How do I find a specific order?
Navigate to your shipments view
If the order doesn't appear in search, click the filter icon
Remove all filters by clicking the X next to each one
Search for your order number again
The order will now appear in the results
Note: Filters remain active even when searching, which is why orders may not appear initially.
What do the different shipment statuses mean?
Open - Order is unfulfilled and ready to process
Ready to Ship - Label has been created but not yet picked up
Closed - Order has been fulfilled and shipped
Voided - Label was cancelled (usually to create a new one)
On Hold - Order is paused and won't be processed
Why does one order have multiple shipments?
Multiple shipments can occur when:
Items ship from different locations
A label is voided and recreated
An order is reshipped (e.g., after return to sender)
Items are split into multiple packages
Features & Functionality
What is auto-batching?
Auto-batching automatically groups your orders based on criteria you set (like shipping method, number of items, or destination). Instead of manually filtering orders each morning, you'll find them pre-sorted into batches ready to print.
How does scan-to-verify work?
Scan-to-verify helps prevent shipping errors:
Print your packing slip with barcode
Scan the packing slip
Scan each product before packing
The system verifies all items match the order
This feature significantly reduces mis-shipments and improves accuracy.
Can I customize my packing slips?
Yes! Navigate to Settings > Order Fulfillment > General > Packing Slips to customize your packing slips. You can:
Add your logo and branding
Include custom messages
Add QR codes linking to your return portal
Adjust the layout and information displayed
Billing & Rates
How does billing work?
First of all, Redo OMS is free! We do not charge you for the use of the software.
To purchase outbound labels, Redo OMS uses an auto-reload system:
You set a maximum balance (e.g., $3,000)
You set a trigger amount (e.g., $300)
When your balance drops below the trigger, we automatically reload to your maximum
You can also add funds manually if needed
Troubleshooting
Why aren't shipping rates showing for some orders?
If rates aren't displaying:
Click into the shipment
Click the "Reset" button to refresh rates
Alternatively, adjust the weight up or down to trigger a rate refresh
My auto-reload isn't working. What should I do?
Try adding a one-time funding amount:
Go to Billing in your settings
Click One-time Funding
Enter an amount up to your maximum balance
This often resolves auto-reload issues
How can I track what happened with a specific shipment?
Click on the order number to view the order page
Navigate to Order Overview
Scroll to the bottom to see the activity log
This shows all actions taken, including who performed them and when
Integration & Setup
How quickly do changes sync between Redo OMS and Shopify?
Changes sync in real-time. When you update an order in either system, it reflects immediately in the other. This includes:
Order status updates
Address changes
Tracking information
Fulfillment status
What if I need to change something after printing a label?
If you haven't shipped the package yet:
Void the current label (if the void button is available)
Make your changes
Create a new label
Note: Once a package is scanned by the carrier, you cannot void the label. Use the "Reship" option for return-to-sender packages.
Need More Help?
If you can't find the answer you're looking for, our support team is here to help. Contact us through the support channel in your Redo dashboard or email support@getredo.com.