How to enable
To enable the ShipBob integration within your merchant dashboard, navigate to Settings→Returns & claims→Integrations.
Once you’ve located the ShipBob panel, click “add” to initiate the integration.
You’ll be directed to an additional page where you’ll connect Redo to your ShipBob account.
Clicking “Connect” will redirect you to login to your ShipBob account where you’ll follow the authentication process within ShipBob.
Upon completing the login and authentication in ShipBob, you’ll be redirected back to the Redo merchant dashboard where the ShipBob integration will now say “Connected”.
What does the integration do?
Integrating ShipBob with Redo allows ShipBob to remain your source of truth for fullfillment and inventory management.
When a return is created through the Redo customer portal, an RMA will be created within ShipBob.
Once the item is received, inspected, and confirm that item is eligible for a return, you’ll approve the RMA within ShipBob. When that happens, ShipBob will communicate with Redo to process the return and issue any store credit/refund or create an exchange order.