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Filing a Claim

If a package is lost or damaged, Redo will file a claim with the carrier for you. Here's everything you need to know about the process.

Updated this week

How to File a Claim

To begin, please fill out this form. Once submitted, Redo will take care of filing the claim with the carrier right away.

What to Expect

  • Timeline: Carrier claims can take 2–4 weeks to process. If you'd like an update, reach out to Redo after that period and we’ll check the status for you.

  • Coverage: By default, the carrier covers up to $100 in value plus shipping. If additional insurance was purchased, that may increase the amount covered.

Frequently Asked Questions

  • Who files the claim?
    Redo handles the claim filing process for you.

  • When is the claim filed?
    As soon as the required details are submitted through the form.

  • How do I get updates?
    Contact Redo after 2–4 weeks for a status update.

  • Is the full package value refunded?
    The carrier covers $100 plus shipping unless additional coverage was applied.

This process is designed to minimize your effort and help resolve delivery issues quickly and efficiently. If you have any other questions, don’t hesitate to reach out to the Redo support team.

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