In some cases, the Redo product (used to sell return coverage) may appear in “You May Also Like” or product recommendation sections on your Shopify store. This happens because the Redo product is added to nearly every order.
The video above walks you through how to hide Redo using Shopify’s theme code. Below is a quick reference to support that walkthrough.
Option 1: Use Shopify’s Hidden Tag (Recommended)
The easiest way to hide the Redo product is by adding a hidden product tag.
Go to the Redo product in your Shopify admin.
Add the tag
hidden.Save.
Important: If you make changes to the Redo product later, Shopify may regenerate it. Be sure to re-add the hidden tag if it disappears.
Option 2: Edit Your Shopify Theme Code
If the hidden tag doesn’t work for your setup—or if Redo is still showing up—you can edit your Shopify theme code directly:
Open your Shopify theme code.
Locate the section that controls product recommendations (typically
product-recommendation.liquid).Look for a
forloop that generates recommended products.Add a condition right after the loop starts to skip products from the Redo vendor.
Save and refresh your storefront to confirm the change.
This hides Redo from the customer view in that section while keeping the product active for use in your returns flow.
Using a 3rd-Party App for Recommendations?
If you’re using another app (like Rebuy, Nosto, or others) to power recommendations, you’ll want to follow their instructions for excluding specific products. Visit their help docs or support channels.
Need Help?
Our team is happy to assist if you’d like help hiding the Redo product from your site. Just email us at support@getredo.com.